Satish Darvesh

Job Responsibilities:

Customer care, Customer Communication & Negotiation skills, Maintains and support for 1500 server.

As as Senior Engg handling the Team - Train to new joining.

Data Center Handling Like Server Mounting / Shutdown activity of Data Center.

Handle the Escalations , Audit Work , New Project Setups

Installation of Project Software as per the project Demand & Work with VMware Project, SCCM project, SEPM Project, Veritas NetBackup

Patches, Latest Service Pack, Anti-Virus, VA and Pen Test.

Anti-virus update, Server firmware upgrade & Software Support, Assets Managements like AMC and warranty status;

I am capable to IT Call desk, Helpdesk, & Providing server support,

I can handle all types of server i.e. IBM, HP, Dell, lenovo All Server Hardware.

Job description : Job involves maintaining L3 Support across TCS the N/W, Server, Handle the Blade Server & Rack Server, VMware, Software installation depending on the requirement, Configuration & Management, Antivirus installation and Backup of User data through veritas and HP data protector and attending day to day hardware & Network complaints. And resolve problem of local intranet & internet, working with Print Server ,DHCP, Active Directory, SCCM, SEPM, VMware ,Hyper v, & Crowd Strike

• Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
• Achieved customer satisfaction rate while administering systems.
• Provide training to new employee as per management directive
• Cross-trained existing employees to maximize team agility and performance.
• Guided to TL & management in any new IT Project setup
• Developed project plans identifying key issues, approaches and performance metrics.
• Work With Different OEM Hardware /Software for new setup ,L3 Troubleshoot ETC.
• Supported day-to-day operations, monitoring and resolving client/server and storage issues
• Contributed to development, administration and testing of disaster recovery plans
• Created patches and solutions to fix bugs in existing applications
• Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues
• Performed software installations and upgrades to Windows operating systems
• Attended meetings to deliver status reports to key stakeholders
• Configured and tested Windows Server operating systems with roles features
• Supported day-to-day operations, monitoring and resolving client/server and storage issues.
• Work on Nutanix Project Like VM Migration Using Move ,VM Creation , LCM like Firmware , OS Upgradation , OS Installation , Day to Day Work Like NCC , Monitor the Heath check.

Job Responsibilities:

Customer care, Customer Communication & Negotiation skills,

Maintains and support for 44 PC ’s & 25 Laptops

Desktop Installation, Configuration of TCP/IP,

Desktop Installation, Configuration of TCP/IP,

HDFC Software, Life Asia ,LAN Desk, lotus Notes, Illustration

Patches, Latest Service Pack, Anti Virus

Anti-virus update, Hardware & Software Support, Assets Managements;

I am capable to IT Call desk, Helpdesk, & Providing desktop support,

I can handle all types of Laptop & Desktop i.e. IBM, HP, HCL, Acer, Zenith etc.

Client : HDFC Standard Life Insurance.

Duration : Mar.08 – Jan-09

Job description : Job involves maintaining the n/w, Desktop & Server Installation, Software installation like(Life Asia, Goldmine, Open Office,) Configuration & Management, lotus Notes configuration, Antivirus installation and Backup of User data and attending day to day hardware & Network complaints. And resolve problem of local intranet & internet.

• Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking.
• Created standardized protocols for documenting processes and technical tasks, enabling consistently repeatable results.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.

• Job Responsibilities:
• Customer care, Customer Communication & Negotiation skills,
• Maintains and support for 140 PC ’s
• Desktop Installation, Configuration of TCP/IP,
• Desktop Installation, Configuration of TCP/IP,¨ IPRU Software, Goldmine, AS400, Heat, SQL Server, Reports
• Patches, Latest Service Pack, Anti Virus, Point sec, and LAN Desk.
• Anti-virus update, Hardware & Software Support, Assets Managements;
• Capable to IT Call desk, Helpdesk, & Providing desktop support,
• Handle all types of Laptop & Desktop i.e. IBM, HP, HCL, Acer, Zenith etc.
• Job description : Job involves maintaining the n/w, Desktop, Software installation like(Life Asia, Goldmine, Open Office,) Configuration & Management, M/S Outlook configuration, Antivirus installation and Backup of User data and attending day to day hardware & Network complaints. And resolve problem of local intranet & internet.

• Job Responsibilities:
• Effectively manage functions like, Hardware, Networking, Backup & Outlook Express
• Successfully handled administration standards and procedures; descriptions, startup and shutdown manuals, operating and safety guides.
• Work on own equipment (laptop, desktop, laser printer, Desk jet printer
• Handling Account & Maintaining Records, & handling cyber Cafe
• Troubleshooting, Administration, Peer-to-Peer /Client networking, & Troubleshooting of Internet problems.