Open To Work
SATISH JAYAPRAKASH
Bengaluru
Summary
Dynamic leader with over 20 years of experience managing IT assets and resolving critical Application problems across ANZ Operations and Technology. Demonstrated expertise in designing and implementing enterprise information systems, with a strong focus on cloud computing, system integration, and data management.
Proven track record of delivering impactful service improvements, and leading complex technical transitions that enhance operational efficiency. Skilled in building strong stakeholder relationships, driving strategic IT initiatives, and leading high-performing teams to deliver business value.
Overview
20
20
years of professional experience
Work History
Co-founder/IT Director
Sutantraa Consulting India Pvt Ltd
Bengaluru
11.2019 - 01.2025
- Oversaw design and management of e-waste solutions, agriculture data analytics, and industrial process management projects.
- Engaged in client negotiations to strengthen partnerships and enhance satisfaction.
- Delivered essential onsite support during critical project phases to ensure effective implementation and swift issue resolution.
Technology Manager
ANZ Operations and Technology
Bengaluru
10.2014 - 09.2019
- Directed team of 12 in service management for Global Markets applications.
- Ensured service continuity by managing high-priority incidents and conducting problem analysis.
- Established Level 1 service desk across multiple regions for Global Markets applications.
- Provided technical consultancy to solution architects, technical architects, and project teams.
- Oversaw application support standards and conducted periodic SLA/OLA reviews and KPI assessments.
- Facilitated communications with business stakeholders to align on objectives.
Technical Lead
ANZ Operations and Technology
Bengaluru
09.2011 - 10.2014
- Led system study and technical service transition for Finacle Internet Banking & Finacle Core banking Solution from Hong Kong and Singapore to Bengaluru.
- Managed production support reviews for new Finacle Retail Banking platform implementations across Asia.
- Directed major incident management and problem analysis for critical service restoration.
- Provided technical consultancy, Training and design enhancements.
Technical/System Analyst
ANZ Operations and Technology
Bengaluru
07.2006 - 09.2011
- Designed and implemented service improvement program for ANZ Laos Core Banking operations.
- Delivered comprehensive service management for Finacle Core Banking solutions in ANZ Indonesia.
- Reviewed and coordinated Disaster Recovery design and exercises to enhance operational resilience.
- Assessed production transition artifacts, ensuring accuracy of design documents and SLAs/OLAs.
- Provided technical consulting to project teams, facilitating detailed test plan reviews and system integration testing.
- Prioritized vendor issues while maintaining knowledge repository and known error database.
Software Engineer
Modus Info Systems
Bengaluru
09.2004 - 06.2006
- Customized Finacle UI and business logic, conducted unit testing, and provided technical documentation.
- Implemented Service Branch module in Chennai for Vijaya Bank's pilot project.
Education
B.E. - Computer Science
Visvesvaraya Technological University
BengaluruSkills
- Technology management
- Architecture frameworks
- Dataflow mapping
- Relationship mapping
- Support standards
- Process enhancements, incident management
- Complex problem resolution
- Change management
- Release management
- Recovery operations
- Application lifecycle management
- Service management frameworks
- Risk assessment tools
- Risk management
- Requirements gathering
- Business analysis
- Solution design
- Disaster recovery
- Cloud architecture
- IT strategy development
- Build solutions
- Technical analysis
- Architecture planning
- IT Infrastructure Development
- Scope management
- Schedule management
- Cost management
- SOW preparation
- RASCI matrix definition
- Project management
- Scoping and planning
- Tracking and estimation
- Continuous process improvement
- Governance and GAP analysis
- Team management and mentoring
- Critical thinking and decision making
- Time management and training skills
- Technical consultancy
Technical Skills
Unix/Linux/WinTel/HPC
Unix scripting
GCP and AWS
VMware GemFire/OQL
Docker and Red Hat OpenShift
REST/SOAP
IBM MQ
JSON, XML, WSDL
OpenID and OAuth 2
HTTPS, TLS, mTLS
Nginx/Tomcat
Css/Jsp
SQL, PL/SQL, and NoSQL
Oracle, Sybase, MySQL, MongoDB, Dynamo
React JS, React Native
Flutter/firebase
Archimate
CloudFormation
Git/SVN/Sccs
Jira
Confluence
ControlM
ConnectDirect
splunk
Servicenow
Timeline
Co-founder/IT Director
Sutantraa Consulting India Pvt Ltd
11.2019 - 01.2025
Technology Manager
ANZ Operations and Technology
10.2014 - 09.2019
Technical Lead
ANZ Operations and Technology
09.2011 - 10.2014
Technical/System Analyst
ANZ Operations and Technology
07.2006 - 09.2011
Software Engineer
Modus Info Systems
09.2004 - 06.2006
B.E. - Computer Science
Visvesvaraya Technological University
Certifications And Achievements
- ITIL Foundation Certified
- ANZ Team Leader & Leadership Program Graduate
- Finacle Certified Professional - Infosys Technologies
Affiliations
- Actively involved in managing & operating swimming, badminton, cricket and football sports academies
References
References available upon request.
References
References available upon request.
References
References available upon request.
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