Summary
Overview
Work History
Education
Skills
Date of birth
Expertise
Training
Timeline
Generic

Satish Krishnadev Pandey

Bengaluru

Summary

Over 20 years of work experience specializing in storage, backup, data protection, virtualization, monitoring, and automation. Currently an Escalation Engineer at Netapp India Pvt Ltd with previous roles as Support Engineer at Microsoft Pvt. Ltd in Bangalore and Escalation Engineer at Symantec Software Pvt. Ltd in Pune. Skilled in networking, operating systems, Linksys wireless and VPN routers, access points, range expanders, wireless bridges, network adapters, and creating secure VPN tunnels. Expertise in configuring and troubleshooting wifi devices and secure VPN connections. Proven track record in project management, leadership, and team motivation. Strong ability to navigate high-stress situations to meet goals on time and under budget.

Overview

20
20
years of professional experience
4
4
Languages

Work History

Escalation Engineer

Netapp India
11.2016 - Current
  • Dealing with Escalated case from Frontline for Root cause analysis and handling Management Escalations

Support Engineer (Level 58)

Microsoft Pvt Ltd
10.2013 - 10.2016

Technical Support Engineer (Escalation Team)

Symantec Pvt. Ltd
07.2009 - 09.2013

Sr. Technical support Engineer (Consult Escalation) for Microsoft Corp. of USA

Convergys Pvt Ltd
02.2007 - 07.2009

Level 4 Engineer for Linksys (a division of Cisco Inc.)

vCustomer Pvt. Ltd
11.2005 - 12.2006

Education

Pursuing MBA

Manipal University
Jaipur, IN-RJ

Bachelor of Computer Applications -

Manipal University
Jaipur, IN-RJ

H.S.C. - I.C.S.E

Seventh Day Adventist (Surat)

S.S.C. - I.S.C

Seventh Day Adventist (Surat)

Skills

Netapp Data Ontap file System

SAN

NAS

S3 connections

REST API

Netapp Cloud Volume Ontap

Netapp Cloud Volume Service

System Center

Netapp Virtualization technologies

Trident

Kubernetes

Date of birth

1982-07-02

Expertise

 Storage, Backup, Data Protection, Monitoring, Automation

Training

  • Trained on System Center Data Protection Manager, System Center Operations Manager, System Center Orchestrator
  • Netapp Snapcenter, Data ontap
  • Symantec Certified Technical Specialist for BEWS 2010 & BESR 2010
  • Trained on Windows XP, Vista, 7 and 8 based desktop setup and networking, Convergys (Microsoft)
  • Trained on Soho networking (wired and wireless) devices, vCustomer (Linksys)

Timeline

Escalation Engineer

Netapp India
11.2016 - Current

Support Engineer (Level 58)

Microsoft Pvt Ltd
10.2013 - 10.2016

Technical Support Engineer (Escalation Team)

Symantec Pvt. Ltd
07.2009 - 09.2013

Sr. Technical support Engineer (Consult Escalation) for Microsoft Corp. of USA

Convergys Pvt Ltd
02.2007 - 07.2009

Level 4 Engineer for Linksys (a division of Cisco Inc.)

vCustomer Pvt. Ltd
11.2005 - 12.2006

Pursuing MBA

Manipal University

Bachelor of Computer Applications -

Manipal University

H.S.C. - I.C.S.E

Seventh Day Adventist (Surat)

S.S.C. - I.S.C

Seventh Day Adventist (Surat)
Satish Krishnadev Pandey