Satish Krishnadev Pandey
Bengaluru
Summary
Over 20 years of work experience specializing in storage, backup, data protection, virtualization, monitoring, and automation. Currently an Escalation Engineer at Netapp India Pvt Ltd with previous roles as Support Engineer at Microsoft Pvt. Ltd in Bangalore and Escalation Engineer at Symantec Software Pvt. Ltd in Pune. Skilled in networking, operating systems, Linksys wireless and VPN routers, access points, range expanders, wireless bridges, network adapters, and creating secure VPN tunnels. Expertise in configuring and troubleshooting wifi devices and secure VPN connections. Proven track record in project management, leadership, and team motivation. Strong ability to navigate high-stress situations to meet goals on time and under budget.
Overview
20
20
years of professional experience
4
4
Languages
Work History
Escalation Engineer
Netapp India
11.2016 - Current
- Dealing with Escalated case from Frontline for Root cause analysis and handling Management Escalations
Support Engineer (Level 58)
Microsoft Pvt Ltd
10.2013 - 10.2016
Technical Support Engineer (Escalation Team)
Symantec Pvt. Ltd
07.2009 - 09.2013
Sr. Technical support Engineer (Consult Escalation) for Microsoft Corp. of USA
Convergys Pvt Ltd
02.2007 - 07.2009
Level 4 Engineer for Linksys (a division of Cisco Inc.)
vCustomer Pvt. Ltd
11.2005 - 12.2006
Education
Pursuing MBA
Manipal University
Jaipur, IN-RJBachelor of Computer Applications -
Manipal University
Jaipur, IN-RJH.S.C. - I.C.S.E
Seventh Day Adventist (Surat)
S.S.C. - I.S.C
Seventh Day Adventist (Surat)
Skills
Netapp Data Ontap file System
SAN
NAS
S3 connections
REST API
Netapp Cloud Volume Ontap
Netapp Cloud Volume Service
System Center
Netapp Virtualization technologies
Trident
Kubernetes
Date of birth
1982-07-02
Expertise
Storage, Backup, Data Protection, Monitoring, Automation
Training
- Trained on System Center Data Protection Manager, System Center Operations Manager, System Center Orchestrator
- Netapp Snapcenter, Data ontap
- Symantec Certified Technical Specialist for BEWS 2010 & BESR 2010
- Trained on Windows XP, Vista, 7 and 8 based desktop setup and networking, Convergys (Microsoft)
- Trained on Soho networking (wired and wireless) devices, vCustomer (Linksys)
Timeline
Escalation Engineer
Netapp India
11.2016 - Current
Support Engineer (Level 58)
Microsoft Pvt Ltd
10.2013 - 10.2016
Technical Support Engineer (Escalation Team)
Symantec Pvt. Ltd
07.2009 - 09.2013
Sr. Technical support Engineer (Consult Escalation) for Microsoft Corp. of USA
Convergys Pvt Ltd
02.2007 - 07.2009
Level 4 Engineer for Linksys (a division of Cisco Inc.)
vCustomer Pvt. Ltd
11.2005 - 12.2006
Pursuing MBA
Manipal University
Bachelor of Computer Applications -
Manipal University
H.S.C. - I.C.S.E
Seventh Day Adventist (Surat)
S.S.C. - I.S.C
Seventh Day Adventist (Surat)
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