Banking professional with 15 years of experience in AML/KYC compliance and risk management. Proven ability to lead teams in high-pressure environments, driving performance and maintaining morale. Successfully transitioned legacy systems to digital platforms, enhancing process efficiency while ensuring compliance with global regulations. Skilled in stakeholder management and reporting, delivering insights that support data-driven decisions and mitigate risks.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Delivery Manager
Societe Générale India Pvt. Ltd.
Bangalore
12.2016 - Current
Led a team of KYC analysts in conducting periodic KYC reviews under high-pressure conditions, enhancing performance and morale.
Designed and implemented comprehensive KYC/AML standard operating procedures, achieving full compliance with regulations.
Streamlined KYC processes, reducing average review time per profile by 30 minutes through efficient procedures.
Implemented quality assurance measures that improved overall quality by 5%.
Transitioned legacy processes to a digital platform, increasing efficiency and minimizing manual reliance.
Monitored and updated KYC policies continuously to ensure compliance with evolving regulatory requirements.
Conducted regular performance reviews, identifying improvement areas and developing targeted action plans.
Trained teams on resilience strategies to enhance awareness and responsiveness during risk events.
Facilitated execution roadmaps to promote continuous improvement, knowledge sharing, teamwork, collaboration and positive employee experiences.
Established processes for tracking project progress, monitoring performance metrics, and reporting results to senior management.
Developed and maintained relationships with external stakeholders to ensure smooth delivery of projects.
Coached professional development opportunities for team members with career development plans.
Well-versed in initial due diligence, customer due diligence, and the enhanced due diligence process.
Assistant Manager
Genpact
Bangalore
04.2014 - 12.2016
Conducted Anti-Money Laundering (AML) and Know Your Customer (KYC) checks for institutional clients, ensuring adherence to global compliance standards.
Performed detailed due diligence reviews, guaranteeing high-quality outcomes in timely manner.
Supported analysts, team leaders, and subject-matter experts (SMEs) in developing and implementing policies and procedures.
Demonstrated stakeholder management skills by resolving critical issues through negotiation and influence.
Executed enhanced due diligence for high-risk clients to mitigate financial and reputational risks.
Applied expertise across various policy areas, including Non-Banking Financial Institutions (NBFIs), Corporations, and Funds.
Developed reference documents such as guidance materials and policy-related FAQs to enhance team knowledge.
Collaborated with internal compliance team to address policy discrepancies and strengthen compliance framework.
Operations Analyst
J.P. Morgan Chase & Co.
Bangalore
11.2009 - 03.2014
Monitored high-risk transactions and customers, analyzing information for suspicious activity per the Bank Secrecy Act and AML regulations.
Filed Suspicious Activity Reports for identified suspicious transactions.
Reported transactions exceeding $10,000 to FINCEN for further investigation.
Managed monitoring of suspicious activities, ensuring accurate SAR and CTR reporting.
Identified transaction patterns to flag potentially fraudulent activities.
Evaluated and risk-rated higher-risk customers to enhance compliance efforts.
Conducted detailed analyses to ensure adherence to regulatory requirements.
Sr. Technical Support Associate
Dell International Services
Bangalore
05.2008 - 09.2009
Provided remote technical support for customers located in United states, adeptly addressing diverse needs while maintaining a consistent level of service excellence.
Improved customer satisfaction by providing timely and accurate technical support.
Diagnosed and troubleshot hardware, software and network issues.
Consultant -Senior Executive Assistant to Director at Societe Générale Global Solution CentreConsultant -Senior Executive Assistant to Director at Societe Générale Global Solution Centre
Staff Technical Program Manager at Trellix Software India Private Limited (Formerly McAfee), BangaloreStaff Technical Program Manager at Trellix Software India Private Limited (Formerly McAfee), Bangalore