Satish Kumar Mishra

Roles & Responsibilities:

• Delivered Level 2 support for GLOSS, a robust multi-currency transaction processing system used by institutional brokers in global financial markets.
• Expertly debugged and optimized complex Sybase/Oracle SQL and PL/SQL procedures, improving system efficiency and performance.
• Diagnosed and resolved critical production issues through in-depth log analysis on Unix-based systems, ensuring minimal downtime.
• Provided ongoing support to a global client base, including major investment banks across the UK, US, and APAC regions.
• Led the coordination of product releases, database upgrades, and User Acceptance Testing (UAT) by closely collaborating with infrastructure and DBA teams.
• Managed change requests (CRQs), production installations, and upgrades using BMC Remedy ITSM, ensuring seamless deployment with minimal disruption.
• Participated in Disaster Recovery (DR) drills and supported successful execution and client sign-offs for continuity planning.
• Ensured seamless trade settlement by supporting key adapters including SWIFT, CREST, and BPS, integral to the financial transaction lifecycle.
• Represented technical teams in client-facing meetings to discuss system performance, plan upgrades, and address any critical issues or performance bottlenecks.
• Monitored system exceptions and performance using tools such as Splunk, PCF Services, and Geneos to ensure uninterrupted trade operations.
• Managed and executed weekly release deployments by raising and coordinating change requests (CRQs) through BMC Remedy.
• Queried and extracted trade-related data using Sybase and SQuirreL SQL to assist users and internal teams with reporting and issue resolution.
• Investigated and resolved messaging errors via IBM MQ Explorer; coordinated with the MQ team to replay failed messages for successful consumption.
• Logged, tracked, and closed production issues within defined SLA using Jira, ensuring timely resolution and accurate documentation.
• Provided Level 2 support for Task Explorer (TE), the front-end application used by clients to manually input trade data.
• Ensured load balancing across multiple nodes of the TE application by monitoring request distribution and node performance.
• Oversaw critical components such as Pre-Processor, Fuse, and JME, which handle trade processing and data flow.
• Responded to and resolved client requests and tickets promptly, maintaining service levels and client satisfaction.
• Initiated and led bridge calls during high-impact incidents or unexpected application behavior, ensuring timely escalation and issue resolution.

Project: British Telecom (BT) Project: Citi Bank

Role: Support Engineer
Client: British Telecom (BT), UK

Project Description:

• Provided support for BT’s telephony infrastructure, similar to how BSNL operates in India, ensuring uninterrupted service for telecom servers across the UK.
• Maintained and monitored application servers hosted on WebLogic, focusing on stability and performance during US shift operations.
• Performed Linux-based configuration changes, updating property files and ensuring system consistency.
• Executed SQL queries using SQL Developer to fetch data as per business and client requirements.
• Proactively monitored application logs to identify errors or anomalies, reported incidents, and collaborated with teams for resolution.
• Raised and managed Change Requests (CRs) through internal systems and participated in CAB (Change Advisory Board) calls to ensure smooth deployment of scheduled changes.
• Provided end-to-end support for all change activities, ensuring successful implementation and closure within the defined SLA.

Role: Associate Engineer
Client: Citi Bank

Project Description:

• Monitored application logs to detect errors or issues during credit/debit card transactions, ensuring minimal impact on customer experience.
• Provided real-time monitoring of the Citi Bank payment gateway, especially during Amazon promotional events, to prevent failures and ensure high availability.
• Investigated transaction failures caused by incorrect CVV or expiration data and communicated resolution steps directly to users.
• Queried databases to retrieve transaction or account information and shared results with internal teams or clients as needed.
• Oversaw multiple server environments and performed configuration updates to align with evolving application or security requirements.