Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Satish Kumar S

IT Analyst
Bengaluru

Summary

Having 12.5 years of IT experience with Linux, Application Support and Maintenance with a good understanding of banking service. Expertise in analyzing and solving the client issues and handling the client queries. Experienced in successfully handling IT projects as a team member as well as individually.

Teradata Developer with 1.6 years of IT experience

Overview

14
14
years of professional experience

Work History

Teradata Developer

TCS - L3 Support
06.2024 - Current

Domain: Banking
HKLRR (Local regulatory Reporting) is my ongoing project which is an enhancement project.
This project involves data provisioning for regulatory reporting submission to Hong Kong
country. As a part of the project we extract, transform, and process the Hong Kong financial
data for various entities as per the regulatory requirements and publish it to downstream
system. The project mainly deals with Regulatory reporting for 4 countries - Hong Kong, China,
Korea, Taiwan. Similarly, USLRR & DELRR are also enhancement project. This project involves
data provisioning for regulatory reporting submission to United States and Germany countries.
TITLE : Rubicon Accounting Hub
CLIENT : Standard Chartered Bank
TECHNOLOGY : Teradata SQLA, Unix, Control-M, Teradata TTU
like Bteq, TPT, S2T framework, GCFR
framework, Jenkins, JIRA, WinSCP, ADO
ROLE : Design & Development

IT Analyst - L2 Production Support

TCS
01.2016 - 05.2024
  • 1) Project: Reference Data Group (CREDIT SUISSE)
  • 2) Project : Refinitive
  • 3) Project : Prudential
  • Provide thorough support and problem resolution for customers.
  • Build and maintain successful relationships with service providers and consumers.
  • Train new employees and explain protocols clearly and efficiently.
  • Walked customers through step-by-step process for troubleshooting issues.
  • Updated the ticket with root cause analysis, identified solutions and communicated to the customer for permanent resolution based on the feedback from respective teams.
  • Highlighted recurring issues in development call. Provided the resolution options to the Dev which are agreed by the customer. Tracked the QC and kept customer informed until release implementation.
  • Deployed newly developed patches in Production Environment and performed the post release checks.
  • Understanding of ITIL concepts including Incident, Problem, Release Management, and Change/Configuration Management.
  • Expertise in analyzing and solving the client issues and handling the client queries.

Production Support Engineer

HCL Technologies
12.2011 - 12.2015
  • Project: Finance-IT (April-2012 to 18 th Dec 2015 in HCL)
  • Client : Deutsche Bank Finance.
  • Environment : Data Warehouse, UNIX
  • Investigated reported incidents involving security breaches or unauthorized access attempts.
  • Monitored server performance and took corrective measures when necessary.
  • Developed training materials for customers on how to use specific applications and systems correctly.
  • Solving the client issues.
  • Coordinating with L3 and DEV Teams to fix the client issues.
  • Solving the Data validation and Data load issues.
  • Involving in DR activities.
  • Coordinating with L3 and DEV Teams to fix the client issues.
  • Ensure accurate investigation (root cause analysis) and resolution of problems.

Education

Bachelor Of Science - undefined

MES College Of Arts, Commerce And Science
01.2011

Skills

SQL, PL/SQL, Unix and Teradata

Tools:

Putty 06(Unix terminal) Control-M Grafana Geneos Tectia SSH-Client 64 Geneos Squirrel and PL/SQL Developer Lotus Notes, Outlook JIRA, DBSYMPHONY GCM Portal Service now

Accomplishments

  • Joined as a trainee in HCL and received 2 promotions.
  • Got promotion as IT Analyst in TCS.

Timeline

Teradata Developer

TCS - L3 Support
06.2024 - Current

IT Analyst - L2 Production Support

TCS
01.2016 - 05.2024

Production Support Engineer

HCL Technologies
12.2011 - 12.2015

Bachelor Of Science - undefined

MES College Of Arts, Commerce And Science
Satish Kumar SIT Analyst