Satish Rustagi

• Engaged with Dish TV India Limited since 2016, initially as Service Franchise and subsequently as PAN India Direct Sales Partner (DSA), propelling growth and enhancing customer engagement across varied markets.
• Delivered field service support to customers, encompassing troubleshooting of issues, resolution of complaints, and provision of maintenance services.
• Cultivating leads, nurturing customer relationships, and accelerating sales growth across diverse online platforms.

• Evaluated metrics to identify actionable insights for achieving service level goals.
• Assessed calls to ensure optimal customer satisfaction.
• Identified anomalies and held frequent individual meetings to enhance employee satisfaction.
• Facilitated team bonding to reduce dissatisfaction.
• Generated MIS reports to enhance resource utilisation.
• Facilitated interdepartmental communication to address team member issues.
• Reduced team absenteeism to meet established targets.
• Conducted training sessions on TCDs, and process updates.

• Delivered technical support to streamline processes and decrease average handling time.
• Managed Warranty Cost Metric and implemented process improvements.
• Managed Service Request Inventory and tracked resolution time.
• Facilitated management and process training sessions.
• Facilitated training sessions on TCDs and process updates.
• Analyzed metrics to determine required actions for meeting service level and quality goals.
• Enhanced onboarding efficiency by providing technical training to boost new hires' capabilities.

Accomplisments.

• Received 'Smart Step' award for Q1-FY2009 (Feb-Apr).
• Awarded Resolution Expert of the Quarter for Q3-FY2009.
• Awarded Resolution Expert of the Quarter for Q4-FY2009.
• Achieved Resolution Expert of the Segment award for Q4-FY2009.
• Earned promotion to Advanced Resolution Expert.
• Received 'Best Rex on the Floor' award from Mr. Ganesh Laxminarayanan, President of Global Consumer Services and Support.
• Received the 'Best Resolution Expert on the Floor' award from Mr. Dinesh Pai, Managing Director (Dell India Services).
• Received the 'Best Customer Experience with Hygiene' award from Mr. Dinesh Pai, Managing Director (Dell India Services).
• Was awarded 'Star of the Quarter' for Q1 FY2010.
• Was awarded 'Star of the Segment' for Q1 FY2010.
• Was promoted to ‘Technical Support Specialist’.
• Received the Bronze Award from Mr. Jagdish Bangalore, Executive President, Global Consumer Services and Support. Q3 FY2012.
• Received the Bronze Award from Mr. Jagdish Bangalore, Executive President, Global Consumer Services and Support. Q1 FY2013.

• Worked in verification processes for banking, and credit cards at Capital One.
• Worked in application processing within the banking and credit card sectors at JP Morgan Chase & Co.
• Worked in Electrolux's customer service operations.
• Provided Technical Support for Electrolux refrigerators.

• T-Mobile Sales Process - Successfully promoted wireless products and services, driving revenue growth, and customer acquisition.
• T-Mobile Escalation Specialist - Utilised expertise and problem-solving skills to resolve high-priority customer issues, collaborating with internal teams as needed.
• Worked at Parsec Loans as a Lead Generation Specialist, generating high-quality mortgage leads through targeted outreach.

• Managed dealer network operations for Nokia Mobiles in the South Delhi region.gion, driving sales growth, improving distribution efficiency, and enhancing brand visibility through effective channel management.