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Associate Principal Engineer

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Knowledgeable and dedicated professional with extensive experience in the Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

To work in an organization where my skills can be efficiently utilized towards the organization and to assure knowledge that will enable me to grow as a professional.

Customer support professional with over 8 years of experience delivering high-quality service in hospitality, travel, and operations. Proven expertise in handling customer queries, resolving escalations, managing service requests, and ensuring high customer satisfaction across voice and non-voice channels. Adept in CRM and ticketing systems, documentation, policy compliance, and empathetic communication, with a consistent focus on first-contact resolution, service quality, and customer retention.

Satish Sharma

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Senior Representative, Operations

Travel Consultant

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Senior Representative, Operations

Travel Consultant

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