Hi, I’m
Satish Pattnaik
Program Manager
Bengaluru
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Experienced Program Manager skilled in managing functional operations and multiple projects related to retail, logistics and products. Advanced understanding of organizational strategies, financial management, procurement and contracting. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
15
years of professional experience
3
Languages
4
years of post-secondary education
Work History
HCL TechnologiesBangalore
Program Manager
09.2018 - Current
Job overview
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Coached team members on productivity strategies to accomplish challenging goals.
- Interacted with customers and clients to identify business needs and requirements.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Devised creative solutions to critical customer and user needs.
- Built teams to address project goals and objectives for multiple projects and increased productivity by 15%.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Researched industry best practices in support of training development and program content.
- Monitored program compliance by following up on assignments to drive execution.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Evangelized Agile as strategic asset of culture and business value.
- Streamlined and optimized workflow and communication by implementing Agile frameworks.
Wipro Technologies LimitedBangalore
Project Manager
05.2011 - 09.2018
Job overview
- Identified plans and resources required to meet project goals and objectives.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Managed projects from procurement to commission.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs, and monitored performance.
- Planned, designed, and scheduled phases for large projects.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Maintained open communication by presenting regular updates on project status to customers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays reduced cost by 60%.
- Owned and prioritized product backlog.
- Coordinated with software developers to create custom applications and trackers to achieve client goals.
Firstsource LimitedBangalore
Senior CSA
10.2008 - 04.2011
Job overview
- Assisted customers with product selection, troubleshooting and problem resolution.
- Researched product locations at different facilities to arrange and coordinate drop shipments.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Proactively addressed customer concerns in order to prevent escalations and complaints.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Institute of Technical Education And ResearchBhubaneshwar
Bachelor of Engineering from Information Technology
08.2000 - 08.2004
Skills
Revenue Growth
Timeline
Program Manager
HCL Technologies
09.2018 - Current
Project Manager
Wipro Technologies Limited
05.2011 - 09.2018
Senior CSA
Firstsource Limited
10.2008 - 04.2011
Institute of Technical Education And Research
Bachelor of Engineering from Information Technology
08.2000 - 08.2004
Availability
See my work availability
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Available
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Personal Information
- Pan Number: Valid and available on Request
- Passport Number: Valid and available on Request
- Date of Birth: 01/03/82
- Gender: Male
- Nationality: Indian
Mailing Address
F-002, Shriram Luxor, Hennur Main Road, Chikkagubbi, Beside United International School, Bengaluru, Karnataka 560077
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Personal Information
- Pan Number: Valid and available on Request
- Passport Number: Valid and available on Request
- Date of Birth: 03/01/82
- Gender: Male
- Nationality: Indian
Mailing Address
F-002, Shriram Luxor, Hennur Main Road, Chikkagubbi, Beside United International School, Bengaluru, Karnataka 560077
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
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