SATRUGHAN SAXENA
New Delhi
Summary
Results-driven Retail Operations Professional with over 10 years' experience in supermarket and multi-format retail, including international exposure in Angola. Expertise encompasses store operations, inventory control, shrinkage reduction, and team leadership. Skilled in executing sales strategies, optimising P&L, ensuring SOP compliance, and maintaining high operational standards.
Overview
1
1
Language
13
13
years of professional experience
Work History
Store Manager, Operations
Noble Group Ltd (Angomart Supermarket)
06.2024 - 07.2026
- Oversaw key performance areas in inventory control, P&L profitability, and sales achievement, aligning operations with business objectives.
- Drive Store Health Index performance and operational controls, ensuring compliance with green-list standards.
- Maintained oversight of Store Safety Audits, generating reports and implementing corrective actions.
- Lead end-to-end store operations, maintaining hygiene, housekeeping, SOP and safety standards.
- Maintained high accuracy during annual stock takes and controlled all store categories.
- Conducted monthly GC cross-checks on article-wise and MC-wise basis.
Store Manager, Operations
V Mart Retail Ltd
04.2023 - 04.2024
- Managed complete store operations and day-to-day execution, including shrinkage control and stock tracking.
- Supported store profitability by achieving sales targets and optimising stock levels.
- Led team of 30+ members to implement processes, develop business, and achieve targets.
- Managed sales-floor operations, conducted daily sales reporting, and executed promotional campaigns and brand displays.
- Ensured cashiering effectiveness, customer satisfaction and complaint resolution within defined timelines.
- Delivered on-the-job training, developed team leaders, delegated responsibilities and maintained discipline.
- Compiled WBC and stock-gap reports for analysis and coordinated with category teams to close gaps.
Showroom Manager
ETS Dev Group
04.2022 - 03.2023
Store Manager
V Mart Retail Ltd
Dwarka, Delhi
02.2020 - 03.2022
Store Manager
Dabur New U
Rohini, Delhi
02.2019 - 07.2019
Department Manager
Airplaza Retail Holding Pvt. Ltd.
Etawah
07.2017 - 01.2018
Team Leader
Easy Day Club
Vasundhara, Ghaziabad
11.2016 - 07.2017
Fashion Assistant
IZOD Talent Maximus Pvt. Ltd.
Kanpur / Lucknow
07.2014 - 05.2016
Associate Retail Operation
Airplaza Retail Holding Pvt. Ltd
07.2013 - 07.2014
Education
MBA - Retail & HR
Open ISBM University
Lucknow01-2021
Bachelor of Arts (B.A.) - ART
CSJM Kanpur University
Kanpur, UP01-2014
12th, UP Board - ART
B.P.M.G INTER COLLAGE, MANDHANA KANPUR
Kanpur, UP01-2011
10th, UP Board - BIO
B.P.M.G INTER COLLAGE, MANDHANA KANPUR
Kanpur, UP01-2007
Skills
- Store Operations
- Sales & Target Achievement
- Inventory & Stock Control
- Cost management
- Compliance standards
- Loss Prevention
- Store Audits
- Visual Merchandising
- Online / Omnichannel Sales
- Team Leadership
- Staff training
- Customer Service
ADDITIONAL INFORMATION
Languages: Hindi, English, Portuguese
Hobbies and interests
Cricket | Movies & TV Series | Classical Music | Travel
SELECTED CAREER HIGHLIGHTS
- 10+ years of progressive retail experience from Customer Service Associate to Store Manager.
- International Store Manager experience in Angola with responsibility for inventory, profitability, sales and operational controls.
- Managed and developed teams of up to 30 employees while maintaining process discipline and service standards.
- Experience in shrinkage control, stock accuracy, safety audits, customer complaint resolution and promotional execution.
- Strong hands-on exposure to SOP implementation, daily reporting, stock-gap analysis and store performance management.
Timeline
Store Manager, Operations
Noble Group Ltd (Angomart Supermarket)
06.2024 - 07.2026
Store Manager, Operations
V Mart Retail Ltd
04.2023 - 04.2024
Showroom Manager
ETS Dev Group
04.2022 - 03.2023
Store Manager
V Mart Retail Ltd
02.2020 - 03.2022
Store Manager
Dabur New U
02.2019 - 07.2019
Department Manager
Airplaza Retail Holding Pvt. Ltd.
07.2017 - 01.2018
Team Leader
Easy Day Club
11.2016 - 07.2017
Fashion Assistant
IZOD Talent Maximus Pvt. Ltd.
07.2014 - 05.2016
Associate Retail Operation
Airplaza Retail Holding Pvt. Ltd
07.2013 - 07.2014
MBA - Retail & HR
Open ISBM University
Bachelor of Arts (B.A.) - ART
CSJM Kanpur University
12th, UP Board - ART
B.P.M.G INTER COLLAGE, MANDHANA KANPUR
10th, UP Board - BIO
B.P.M.G INTER COLLAGE, MANDHANA KANPUR