SATWIK NARAYAN
Ranchi
Summary
Relationship manager with a track record of enhancing client loyalty and satisfaction. Expertise in communication and problem-solving, resulting in increased customer engagement and retention. Dynamic relationship manager with expertise in client relationship management, customer retention strategies, and service delivery coordination. Proven ability to enhance client satisfaction through effective communication and tailored solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Relationship Manager
Premsons Motor Udyog Privated Limited
Ranchi
12.2025 - Current
- Managed client relationships to foster loyalty and satisfaction.
- Facilitated communication between clients and internal teams for seamless service delivery.
- Conducted regular follow-ups with clients to ensure engagement and support.
- Coordinated issue resolution with relevant departments to address client concerns promptly.
- Collaborated with sales teams to identify upselling opportunities for enhanced services.
- Identified customer needs, developed tailored solutions, and provided expert guidance.
- Built long-term relationships with clients through active listening and effective communication.
- Developed strategies for customer acquisition while ensuring retention of existing clients.
Customer Service Representative
Globiva Service Private Limited
Kolkata
09.2024 - 11.2024
- Executed day-to-day duties with accuracy and efficiency.
- Delivered innovative solutions to enhance team performance and outcomes.
- Collaborated with diverse teams to achieve goals and resolve product-related issues.
- Resolved customer inquiries promptly, promoting high satisfaction through friendly service.
- Organized and prioritized tasks to meet service objectives effectively.
- Identified customer needs swiftly to ensure appropriate responses.
- Assisted customers with requests and inquiries to elevate satisfaction levels.
- Provided exceptional face-to-face and phone service, ensuring attentive support.
Customer Service Representative
Quess Crop Limited (Vodafone IdeaLimited)
Ranchi
11.2023 - 03.2024
- Resolved customer issues through knowledgeable, friendly service to enhance satisfaction.
- Identified and addressed customer needs promptly and efficiently.
- Organized and prioritized tasks to achieve service goals effectively.
- Delivered exceptional service during face-to-face and phone interactions.
- Assisted with inquiries and requests to boost customer satisfaction.
- Collaborated with team members to meet project objectives and deadlines.
- Engaged customers using strong interpersonal skills to foster positive interactions.
- Maintained current knowledge through ongoing education and advanced training.
Customer Service Representative
Teamlease Services Limited (IOCL)
Ranchi
10.2023 - 11.2023
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Assisted customers with inquiries, delivering accurate product and service information.
- Processed customer orders meticulously using internal systems to ensure accuracy.
- Gathered feedback through surveys to identify areas for customer service improvement.
- Maintained strong relationships with customers by providing personalized support.
- Performed administrative tasks, including filing paperwork and updating databases.
- Engaged in friendly interactions to foster positive relationships with customers.
- Utilized effective communication techniques to address customer concerns.
Customer Service Representative
Quess Crop Limited (Airtel)
Ranchi
02.2023 - 07.2023
- Generated customer interest in products through targeted outbound calls.
- Provided detailed information about product features and benefits to potential clients.
- Resolved customer inquiries and issues effectively during interactions.
- Accurately recorded customer interactions in the sales database system.
- Collaborated with team members to exchange best practices for telesales techniques.
- Followed up with leads to nurture relationships and drive purchases.
- Tracked sales activities and managed contacts efficiently using CRM software.
- Maintained up-to-date knowledge of industry trends to enrich customer conversations.
Customer Service Representative
Nimbus BPO Limited
Ranchi
06.2022 - 01.2023
- Resolved customer inquiries related to products and services efficiently.
- Documented customer interactions in company database for future reference.
- Delivered accurate information regarding products and services to customers.
- Provided timely resolution of customer complaints to enhance service quality.
- Promoted high levels of customer satisfaction through knowledgeable support.
Education
Bachelor - Computer Applications
Dr. Shyama Prasad Mukherjee University
Ranchi08-2024
Intermediate Certificate - Science
SS +2 HIGH SCHOOL
Gumla07-2021
Matriculation -
SS HIGH SHOOL GUMLA
Gumla09-2019
Skills
- Client relationship management
- Customer retention strategies
- Service delivery coordination
- Needs assessment
- Upselling techniques
- Team collaboration
- Customer engagement
- Communication skills
- Problem solving
- Task prioritization
- Active listening
- Feedback analysis
- CRM utilization
- Sales tracking
- Strategic planning
Languages
English
Intermediate (B1)
B1
Hindi
Native
Native
Certification
DCA
Timeline
Relationship Manager
Premsons Motor Udyog Privated Limited
12.2025 - Current
Customer Service Representative
Globiva Service Private Limited
09.2024 - 11.2024
Customer Service Representative
Quess Crop Limited (Vodafone IdeaLimited)
11.2023 - 03.2024
Customer Service Representative
Teamlease Services Limited (IOCL)
10.2023 - 11.2023
Customer Service Representative
Quess Crop Limited (Airtel)
02.2023 - 07.2023
Customer Service Representative
Nimbus BPO Limited
06.2022 - 01.2023
Bachelor - Computer Applications
Dr. Shyama Prasad Mukherjee University
Intermediate Certificate - Science
SS +2 HIGH SCHOOL
Matriculation -
SS HIGH SHOOL GUMLA