Mamata Mohapatra
Bhubaneswar
Summary
Dynamic E-Relationship Manager at ICICI Bank Limited with a proven track record in enhancing customer satisfaction through effective communication and relationship building. Leveraged product knowledge to assist clients in understanding banking solutions, driving retention and loyalty. A strong leader and team player dedicated to delivering exceptional customer service.
Overview
2
2
years of professional experience
Work History
E-RELATIONSHIP MANAGER
ICICI BANK LIMITED.
Bhubaneswar
03.2024 - Current
- Assisted clients with banking products, ensuring understanding of features and benefits.
RELATIONSHIP MANAGER
ICICI BANK LIMITED.
Chennai
07.2023 - 02.2024
- Managed client relationships to enhance customer satisfaction and retention.
Education
POST GRADUATE DIPLOMA - BANKING
MANIPAL UNIVERSITY
01.2023
B.SC - BOTANY HONORS
FAKIR MOHAN UNIVERSITY
01.2020
HIGHER SECONDARY EDUCATION -
CBSE
01.2017
MATRICULATION -
CBSE
01.2015
Skills
- Public relations
- Teamwork
- Leadership
- Effective communication
- Relationship building
- Product knowledge
- Customer service
Hobbies and Interests
- Travelling
- Writing
- Reading Novels
Languages
- English
- Hindi
- Odia
Timeline
E-RELATIONSHIP MANAGER
ICICI BANK LIMITED.
03.2024 - Current
RELATIONSHIP MANAGER
ICICI BANK LIMITED.
07.2023 - 02.2024
POST GRADUATE DIPLOMA - BANKING
MANIPAL UNIVERSITY
B.SC - BOTANY HONORS
FAKIR MOHAN UNIVERSITY
HIGHER SECONDARY EDUCATION -
CBSE
MATRICULATION -
CBSE
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