Satya Prakash Chaudhary

As a TSM at Bharti Airtel Ltd., I was responsible for overseeing the operations of multiple retail outlets, known as Airtel stores, in various locations across the circle. My role involved managing a team of sales executives, ensuring the smooth functioning of the points, and driving sales and customer retention strategies.

Drive the achievement of revenue growth targets through the channel partners and their resources. Responsible for motivating and training the channel partner resources, and managing their activities to drive sales (existing and new retail base).

Obtain the target number of customers.

Reach the revenue target.

Channel development and infrastructure.

Converted low-utility sites into utility sites.

Aggressive executions of sales Programs (i.e. New scheme, promotion, trade engagement, etc. To deliver the target number of customers and revenue.

Channel Management (Distributors/Retailers) to improve productivity and sales activity.

Ensure the optimum utilization of the cell sites and network by building up the customer base and retailer network.

Achieve sales target for assigned territory (urban)

Manage various retailers (Direct, Indirect and Alternate)

Plan and achieve product-wise and town-wise growth.

Develop the retailers in the new markets. Drive the device, activation, and recharge business through retailers.

Manage key retail outlets, including modern trade outlets. Ensure the implementation and compliance of policies and processes.

Drive channel expansion in the catchment territory. Monitor the performance of retail outlets in the catchment territory.

Drive acquisition (Prepaid) and revenue targets. Drive prepaid collections, bucket-wise, through retailers.

Operationalize the performance of all the retail stores in the preferred outlets within the territory. Ensure a world-class customer experience at Bharti Airtel.

Monitor and manage the productivity of the team. Monitor, evaluate, and train the team and retail partners.

Reporting Sales Manager in developing marketing campaigns aimed at increasing revenue growth

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Promoting and Selling-

Airtel Products: This includes activities like promoting SIM cards, mobile plans, data bundles, and other Airtel services.

Achieving Sales Targets-

Promoters are expected to meet daily, weekly, and monthly sales targets set by Airtel. Customer Engagement and Support-

This involves interacting with potential and existing customers, addressing their questions, resolving issues, and providing excellent customer service.

• Created monthly reports for senior management summarizing operational performance metrics.
• Coached, mentored and trained team members in order to improve their job performance.
• Developed and implemented strategies to increase customer satisfaction and loyalty.

• Monitored client wellbeing and reported any changes or concerns to relevant staff members.
• Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
• Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
• Developed positive relationships with service users and maintained professional boundaries at all times.

• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Completed routine maintenance and repair.