Summary
Overview
Work History
Education
Skills
Certification
Languages
Disclaimer
Areas Of Proficiency
Personal Information
Timeline
Generic

Satya Prakash Yadav

Ghaziabad

Summary

Dynamic IT professional with extensive experience at TATA ELXSI Ltd., specializing in Dell EMC storage solutions and virtualization management. Proven track record in LUN provisioning and firmware upgrades, while maintaining high customer satisfaction. Adept at problem-solving and fostering teamwork, ensuring optimal performance in high-pressure environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

DELL EMC Storage Support

TATA ELXSI Ltd.
Delhi
07.2022 - Current
  • Currently working as Dell EMC Storage L2 Break-Fix Support. Like Dell EMC VNX, Unity, VXRail, Avamar, Data Domain, ECS, Isilon-PowerScale, PowerStore, XtremIO, VMAX, and PMAX.
  • Also handling storage end-to-end deployment, software, firmware upgrades, and technical consultations on data storage devices like Unity, VXRAIL, ME series storage, PowerScale (Isilon), PowerStore, and basic VMAX, and ECS initialization.
  • LUN creation and LUN provisioning, host integration.
  • Experience with the installation and configuration of Brocade switches (zoning).
  • Knowledge of VMware virtualization, hands-on experience in the creation of ESXi hosts, vCenter, virtual machines, snapshots, and managing the VMs. Resolved issues proactively and contributed to maintaining high CSATs.
  • Resolved issues proactively and contributed to maintaining high CSATs.

SSE (RSG Group) Server and Storage Support

Dell Support Navigator System Pvt. Ltd.
Delhi
03.2017 - 07.2025
  • Meeting the Customer's SLA with the Best Possible way.
  • Troubleshooting of Dell, HP, Cisco, IBM Server, Storages & Networking Devices.
  • Performing health checks of all servers, Storages and Networking Devices.
  • Routers and Switches Installation.
  • Configuration of management on various servers like Dell iDRAC and HP ILO and Cisco CIMC.
  • Monitoring and Troubleshooting Dell Storages through MDSM (Modular Disk Storage Manager).
  • EMC storages hardware troubleshooting.
  • HPe EVA and MSA series hardware troubleshooting.
  • HPe MSL series, Dell TL and ML series IBM TS series tape library troubleshooting.
  • Troubleshooting servers via 32 bit and MP memory Diagnostics through SLI and OMSA live.
  • Troubleshooting and collecting logs with offline diagnostics utility on various server.
  • Troubleshooting and gathering support logs on server, storages and networking devices.
  • Outlook configuration, taking mail backup etc.
  • Installing and configuring server operating systems and applications.
  • Installation and basic configuration of windows server, RHEL, eSXi OS.
  • Firmware upgradation on various servers, storages and networking devices.
  • Configuring and troubleshooting CMC Console of Dell Chassis.
  • Configuring and troubleshooting OA Console of HPE Chassis.
  • Configuring and troubleshooting CIMC Console of Cisco.
  • Installing OS from ILO and iDRAC using virtual media.

Associate Customer Engineer (Server and Storage Support)

HCL Services Limited
Delhi
07.2015 - 02.2017
  • Meeting the customer's SLA in the best possible way.
  • Handling Dell Servers: Troubleshooting and Resolving the Issue.
  • Working experience on DELL PowerEdge R, M, and T series servers.
  • Configuring and troubleshooting the CMC Console of the Dell Chassis.
  • Knowledge of OS deployment and basic troubleshooting. (Windows Server, RHEL, eSXi, etc.)
  • Knowledge of storage DAS, NAS, and SAN fundamentals.
  • Having good knowledge of configuring and troubleshooting all types of RAID servers.

Education

Diploma - ECE

Manav Bharti University
01.2013

BA - Private

MGKVP University
Varanasi
01.2012

12th -

Uttar Pradesh Board
Allahabad
01.2006

10th -

Uttar Pradesh Board
Allahabad
01.2004

Skills

  • Storage troubleshooting
  • Data storage deployment
  • Firmware upgrades
  • LUN provisioning
  • Virtualization management
  • Server installation
  • Customer relationship management
  • Technical consultation
  • Health checks
  • Diagnostic analysis
  • Performance monitoring
  • Problem solving
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Time management
  • Multitasking
  • Communication
  • Calm under pressure

Certification

MCP Certified Engineer, Windows 8.1

Languages

  • Hindi
  • English

Disclaimer

I hereby declare that all the information provided by me in this application is factual and correct to the best of my knowledge and belief.

Areas Of Proficiency

  • Troubleshooting of Dell, HP, Cisco, IBM Server, Storages & Networking Devices.
  • Performing health checks of all servers, Storages and Networking Devices.
  • Routers and Switches Installation.
  • Configuration of management on various servers like Dell iDRAC and HP ILO and Cisco CIMC.
  • Monitoring and Troubleshooting Dell Storages through MDSM.
  • EMC storages hardware troubleshooting.
  • HPe EVA and MSA series hardware troubleshooting.
  • HPe MSL series, Dell TL and ML series IBM TS series tape library troubleshooting.
  • Troubleshooting servers via 32 bit and MP memory Diagnostics through SLI and OMSA live.
  • Troubleshooting and collecting logs with offline diagnostics utility on various server.
  • Outlook configuration, taking mail backup etc.
  • Installing and configuring server operating systems and applications.
  • Installation and basic configuration of windows server, RHEL, eSXi OS.
  • Firmware upgradation on various servers, storages and networking devices.
  • Configuring and troubleshooting CMC Console of Dell Chassis.
  • Configuring and troubleshooting OA Console of HPE Chassis.
  • Configuring and troubleshooting CIMC Console of Cisco.
  • Installing OS from ILO and iDRAC using virtual media.

Personal Information

  • Father's Name: Mr. Kavindra Prasad Yadav
  • Mother's Name: Mrs. Meena Devi
  • Date of Birth: 01/03/90

Timeline

DELL EMC Storage Support

TATA ELXSI Ltd.
07.2022 - Current

SSE (RSG Group) Server and Storage Support

Dell Support Navigator System Pvt. Ltd.
03.2017 - 07.2025

Associate Customer Engineer (Server and Storage Support)

HCL Services Limited
07.2015 - 02.2017

Diploma - ECE

Manav Bharti University

BA - Private

MGKVP University

12th -

Uttar Pradesh Board

10th -

Uttar Pradesh Board

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Satya Prakash Yadav