SATYA SHIROMANI

• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Devised processes to boost long-term business success and increase profit levels.
• Investigated system issues and implemented resolutions to reduce downtime.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Provided guidance on installing and integrating new hardware components and software to remote clients.
• Performed root cause analysis of reported issues to enact corrections.
• Delivered Tier-3 support and SME input to internal and external customers.

• Explained technical information in clear terms to both technical and non-technical individuals to promote better understanding.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Served as primary point of contact for support relating to owned solutions and products.

Programming, Strategic Thinking, Artificial Intelligence (AI), Web Development, Java, CADD, Creative, Tech Enthusiast, Hacking, IoT, Big Data, Cloud Computing.

CGPA: 9.8

Percentage: 80