Hi, I’m
SATYA SHIROMANI
Technical Lead, PAN-TAC
Bangalore
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
3
years of professional experience
6
years of post-secondary education
Work History
(Palo Alto Networks TAC) iOPEX Technologies, Bangalore
Technical Lead, Operations
2022.03 - Current (2 years & 6 months)
Job overview
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Investigated system issues and implemented resolutions to reduce downtime.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
(Palo Alto Networks TAC) iOPEX Technologies, Bangalore
Senior Technical Support Engineer
2021.05 - 2022.03 (10 months)
Job overview
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Performed root cause analysis of reported issues to enact corrections.
- Delivered Tier-3 support and SME input to internal and external customers.
(Palo Alto Networks TAC) iOPEX Technologies, Bangalore
Technical Support Engineer
2020.05 - 2021.04 (11 months)
Job overview
- Explained technical information in clear terms to both technical and non-technical individuals to promote better understanding.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Served as primary point of contact for support relating to owned solutions and products.
Education
Presidency University , Bangalore, Karnataka
B.Tech from Computer Science Engineering
2016.04 - 2020.04 (4 years)
University Overview
Programming, Strategic Thinking, Artificial Intelligence (AI), Web Development, Java, CADD, Creative, Tech Enthusiast, Hacking, IoT, Big Data, Cloud Computing.
Kendriya Vidyalaya, CBSE , Jamnagar, Gujarat
Class 10th from Science, Mathematics and languages
2013.04 - 2014.04 (1 year)
University Overview
CGPA: 9.8
Kendriya Vidyalaya, CBSE , Bangalore, Karnataka
Class 12th from Physics, Chemistry, Mathematics, Computer Science
2015.04 - 2016.04 (1 year)
University Overview
Percentage: 80
WORKSHOPS
Skills
Cybersecurity Best Practice Implementation
Hobbies
I love PC gaming and travelling.
Timeline
Technical Lead, Operations
(Palo Alto Networks TAC) iOPEX Technologies
2022.03 - Current (2 years & 6 months)
Senior Technical Support Engineer
(Palo Alto Networks TAC) iOPEX Technologies
2021.05 - 2022.03 (10 months)
Technical Support Engineer
(Palo Alto Networks TAC) iOPEX Technologies
2020.05 - 2021.04 (11 months)
Presidency University
B.Tech from Computer Science Engineering
2016.04 - 2020.04 (4 years)
Kendriya Vidyalaya, CBSE
Class 12th from Physics, Chemistry, Mathematics, Computer Science
2015.04 - 2016.04 (1 year)
Kendriya Vidyalaya, CBSE
Class 10th from Science, Mathematics and languages
2013.04 - 2014.04 (1 year)
WORKSHOPS
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