Satya Singh
Calgary
Summary
Strategic retail operations leader with 15+ years of multi-unit management experience across major retail brands (Best Buy, Old Navy, Bell Canada, The Source Electronics). Proven record of driving P&L performance, revenue growth, market expansion, and operational excellence across large territories. Expert in retail strategy execution, customer lifecycle optimization, merchandising alignment, and building high-performing teams. Adept at navigating dynamic markets, leading cross-functional initiatives, and elevating brand standards to deliver exceptional customer experiences. Seeking to leverage deep retail and operational expertise to lead national operations.
Overview
18
18
years of professional experience
Work History
Territory Director
Best Buy Canada
07.2020 - 09.2025
- Owned full P&L accountability across 33 stores, consistently achieving top-quartile revenue, margin growth, and service performance.
- Designed and executed territory business expansion strategies, including B2B sales programs and new customer acquisition initiatives.
- Led buying/merchandising execution at store level to align product mix with regional trends, customer behaviour, and market demand.
- Directed operations for 2000+ employees, developing strong leaders, improving productivity, and defining operational standards.
- Conducted regular store audits to reinforce brand integrity, compliance, risk management, and customer experience excellence.
- Leveraged data and technology tools to optimize processes, reduce inefficiencies, and improve store navigation and conversion rates.
- Strengthened vendor relationships and key accounts, ensuring commercial success and long-term growth.
Senior Manager, Business Operations
Old Navy Canada
10.2018 - 05.2020
- Oversaw 20 high volume store operations, planning, and process optimization to improve productivity, service levels, and brand consistency.
- Managed cash flow, budgets, and operational KPIs, providing financial insights and maximizing revenue opportunities.
- Partnered with merchandising and marketing teams to align promotional activities with customer lifecycle trends and seasonal patterns.
- Ensured full compliance with safety, risk control, and company policies across all operational touchpoints.
- Recruited and developed operations leaders, coaching store teams to enhance execution standards and customer satisfaction.
District Sales Manager
The Source Electronics
02.2017 - 09.2018
- Managed operations, sales strategy, and performance across 21 retail stores with strong focus on revenue and margin targets.
- Analyzed district market dynamics, customer behaviour, and competitive landscape to shape local sales strategies.
- Strengthened customer experience through consistent brand standards, process optimization, and cross-functional coordination.
- Guided store managers on performance enhancement, inventory accuracy, loss prevention, and team development.
Store Manager
The Source Electronics
04.2014 - 01.2017
- Maximized sales and profitability through customer-centric leadership and market-aligned sales strategies.
- Managed store operations, inventory control, and staff development to ensure operational excellence.
- Built high-performance teams through coaching, training, and consistent performance management.
Store Manager
Bell Canada
08.2011 - 03.2014
- Exceeded sales and activation targets through strategic planning and continuous operational improvement.
- Enhanced customer experience and service quality by coaching teams and implementing performance standards.
- Identified opportunities for operational efficiency and executed improvements in line with organizational goals.
Customer Service Executive
HCLTech
06.2007 - 03.2009
- Resolved technical issues and delivered exceptional customer support to maintain satisfaction and minimize service disruptions.
- Provided product education and solutions for telecommunications customers.
Education
MBA / PGDM -
01.2011
Bachelor’s - Sociology and English Literature
01.2006
Skills
P&L Management & Revenue Growth
Multi-Unit Retail Operations
Market Analysis & Territory Strategy
Buying & Merchandising Alignment
Customer Lifecycle Optimization
Retail Expansion & New Store Planning
Team Leadership & People Development
Budgeting, Forecasting & KPI Management
Vendor/Key Account Management
Risk, Security & Compliance
Process Improvement & Technology Utilization
Customer Experience Strategy
Microsoft Excel, PowerPoint, Word, CRM systems, Retail operation
Accomplishments
- Awarded Top Territory Manager – 2022 (Best Buy).
- Surpassed $350 Million revenue in 2022 through high-impact strategies and strong execution.
- Recognized as Top Performer – 2017 (The Source).
- Led successful national launch of Lucky Mobile at The Source.
Timeline
Territory Director - Best Buy Canada
07.2020 - 09.2025
Senior Manager, Business Operations - Old Navy Canada
10.2018 - 05.2020
District Sales Manager - The Source Electronics
02.2017 - 09.2018
Store Manager - The Source Electronics
04.2014 - 01.2017
Store Manager - Bell Canada
08.2011 - 03.2014
Customer Service Executive - HCLTech
06.2007 - 03.2009
Veer Bahadur Singh University - Bachelor’s, Sociology and English Literature
Sabarmati Arts & Commerce College - MBA / PGDM,