Satyabadi Bisoi
Bhubaneswar
Summary
Dynamic professional with extensive experience at Paytm Payment Services, excelling in payment processing and team leadership. Proven track record in enhancing customer satisfaction through effective relationship management and tailored solutions. Skilled in training and onboarding, with a strong focus on performance improvement and workflow optimization.
Overview
8
8
years of professional experience
4030
4030
years of post-secondary education
Work History
Team Leader
Paytm payment services
Bhubaneswar
01.2025 - Current
- Led daily team operations to ensure efficient payment processing.
- Coordinated training sessions for new team members on payment systems.
- Monitored transaction workflows to identify and resolve discrepancies.
Premium account executive
Phonepe
Bhubaneswar
02.2022 - 01.2025
- Managed client accounts to ensure satisfaction and retention.
- Developed tailored proposals to meet client needs effectively.
- Conducted market research to identify new sales opportunities.
- Collaborated with cross-functional teams to enhance service offerings.
- Trained new team members on company products and sales processes.
- Analyzed client feedback to improve service delivery and efficiency.
- Utilized CRM software to track sales activities and customer interactions.
- Organized and participated in client meetings to strengthen relationships.
Retail Store Manager
Reliance smsl
Bhubaneswar
01.2021 - 02.2022
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to enhance customer service and sales techniques.
- Oversaw inventory management, including stock organization and replenishment processes.
- Coordinated visual merchandising to create appealing product displays and promotions.
- Implemented loss prevention strategies to minimize theft and maintain security standards.
- Analyzed sales reports to identify trends and optimize product placement strategies.
Branch Relationship Banker
Sbi card
Bhubaneswar
02.2018 - 10.2020
- Cultivated strong relationships with clients through personalized financial guidance.
- Managed customer inquiries and resolved issues efficiently and professionally.
- Assisted clients in selecting appropriate credit card products based on needs.
- Conducted product demonstrations to enhance customer understanding of services.
- Supported branch operations by maintaining accurate customer records and documentation.
Education
Master of Arts - Personnel Management And Industrial Relations
Utkal University
Bhubaneswar 04.2022 - 04.2024
Bachelor of Commerce - Accounting
Nayagarh Autonomous College
Nayagarh 04.2013 - 04.2016
Nsm City College
Cuttack Anchalika High School
Kridaspur Nayagarh Skills
- Payment processing
- Financial guidance
- Customer relationship management
- Sales strategy development
- Team leadership
- Employee training
- Effective communication
- Problem solving
- Market research
- Attention to detail
- Workflow optimization
- Inventory management
- Complex Problem-solving
- Performance improvement
- Onboarding and orientation
- Coaching
- Conflict resolution
- Teamwork and collaboration
- SMART goals
- Performance evaluations
- Meeting facilitation
- Issue resolution
- Lean manufacturing
- Telemarketing expertise
- Shift scheduling
- Flexible schedule
- Call center operations
- Work planning
- Complaint resolution
Languages
English
First Language
Timeline
Team Leader
Paytm payment services
01.2025 - Current
Master of Arts - Personnel Management And Industrial Relations
Utkal University
04.2022 - 04.2024
Premium account executive
Phonepe
02.2022 - 01.2025
Retail Store Manager
Reliance smsl
01.2021 - 02.2022
Branch Relationship Banker
Sbi card
02.2018 - 10.2020
Bachelor of Commerce - Accounting
Nayagarh Autonomous College
04.2013 - 04.2016
Nsm City College
Anchalika High School