SAMOSN Donald Fedrin

Dynamic professional with a proven track record at Country Club Hospitality & Holidays, excelling in customer query resolution and team coordination. Adept at payment processing and skilled in MS Office, I thrive in fast-paced environments, ensuring timely settlements and fostering strong client relationships. Committed to delivering exceptional service and driving team performance. Driven Automobile Salesperson known for high productivity and efficiency in task completion. Specialized skills include deep knowledge of automotive features, effective negotiation techniques, and adeptness at customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring excellence in sales performance and client satisfaction. Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.

• English
• Hindi
• Telugu
• Tamil

• Playing Cricket
• Listening Music

• Tele-calling for collection of dues from customers.
• Taking the calls from the customers and handling to their queries.
• Skip Tracing.
• Customer query & Dispute Handling.
• Call-back of cases in month-end.
• Co-ordinate with back-end for timely settlements & statements.
• Give daily feedback to the manager.
• Preparation of the daily MIS reports & mail the reports to the team manager.
• Collation & monitoring of day-to-day feedbacks of the Executives.
• Responsible for the overall performance of the team & had to report to the Team Manager.

• Father's Name: David Samson
• Date of Birth: 11/20/92
• Nationality: Indian
• Marital Status: Married

I declare that the above information furnished above is true to the best of my knowledge and belief.