Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Timeline
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SATYAJEET KUMAR RAO

IT Manager
Noida,Noida

Summary

IT Infrastructure & Operations Specialist with 5+ years of experience in managing IT systems, cloud, security, and networks. Skilled in Azure AD, M365, Intune, VMware, AWS, Zscaler, Sonicwall, and Fortinet. Strong background in vendor management, asset lifecycle, Green IT practices, and AMC cost savings. Known for reducing resolution time by 80% and boosting team performance by 80%.

Overview

6
6
years of professional experience
7
7
Certifications

Work History

IT Manager

TRC Consulting Pvt Ltd
07.2025 - Current
  • Deployed Zscaler, Azure AD, SharePoint, and Fortinet firewall, strengthening cloud and data access security for 350+ users.
  • Managed two separate organizational units across multi-location offices in Pan India, ensuring seamless IT operations.
  • Supported CCTV, Zscaler, and endpoint security tools, reducing potential security breaches by 80%.
  • Created and implemented IT & Security Policies; led ISO 27001:2022 certification and internal audit readiness.
  • Coordinated laptop disposal and recycling process, securing Green Certificate with 100% compliance.
  • Oversaw IT infrastructure, hardware, software, networks, and cybersecurity for 350+ users across 7 offices.
  • Led a team of engineers to maintain 99.9% system uptime and deliver fast issue resolution.
  • Developed IT policies and SOPs, boosting compliance and reducing internal risks by 80%.
  • Managed end-to-end IT projects including migrations, upgrades, and new implementations, meeting deadlines and budgets.
  • Coordinated national project rollouts, traveling across India to lead execution and monitoring.
  • Monitored IT performance KPIs and submitted monthly reports with actionable improvement plans.
  • Maintained strong vendor relationships and optimized AMC contracts, achieving ₹10L annual savings.
  • Provided high-level support & escalated troubleshooting, minimizing downtime across departments.
  • Trained IT staff on tools, SOPs, and incident handling, improving internal support efficiency by 85%.
  • Resolved hardware issues across laptops, desktops, and routers, reducing IT support tickets by 90% monthly.
  • Designed and implemented an in-house IT Ticketing tool using Smartsheet & SharePoint.

IT Assistant Manager

Impetus Technologies Pvt Ltd
Noida
06.2024 - 07.2025
  • Mentored and guided junior IT staff, boosting team skills and performance.
  • Managed multiple IT projects simultaneously, ensuring on-time and within-budget delivery.
  • Championed process improvements by modernizing outdated IT practices.
  • Improved IT infrastructure through network upgrades and software implementations.
  • Enhanced system efficiency via proactive maintenance and troubleshooting.
  • Enforced strict cybersecurity policies, safeguarding company data.
  • Conducted regular backups and disaster recovery planning, reducing downtime.
  • Optimized IT processes by analyzing KPIs and driving improvements.
  • Addressed user concerns promptly, fostering a customer-centric IT environment.
  • Managed hardware and software life cycle replacements.
  • Coordinated secure system access for users across departments and platforms.

System Support Engineer

Impetus Technologies Pvt Ltd
03.2023 - 06.2024
  • Perform root cause analysis for recurring problems.
  • Educate users on cybersecurity best practices.
  • Provide remote and on-site technical support.
  • Troubleshoot OS-related issues in Windows, macOS, and Linux environments.
  • Install, configure, and upgrade operating systems across platforms.
  • Manage Windows registry and group policy settings for user devices.
  • Provide Terminal/CLI support for macOS and Linux users.
  • Resolve bootloader and GRUB issues on Linux systems.
  • Configure firewall settings and permissions on Windows Defender, UFW, and macOS firewall.
  • Manage system updates and patching across all OS types.
  • Support BitLocker and File Vault encryption management.
  • Use PowerShell and Bash scripting for automation of system tasks.
  • Perform hardware diagnostics on Dell PowerEdge and HP ProLiant servers.
  • Install and manage Windows Server and Linux-based server environments.
  • Monitor server health using iDRAC (Dell) and iLO (HP).
  • Enforce disk encryption policies using BitLocker and File Vault.
  • Apply security patches and monitor vulnerability management reports.
  • Respond to security incidents and escalate to InfoSec team if needed.
  • Conduct regular endpoint compliance audits to ensure policy enforcement.
  • Configure and troubleshoot VPN access (Cisco AnyConnect, Global Protect, etc.).
  • Diagnose IP, DNS, and DHCP issues.
  • Monitor data movement across email, USB, web uploads, and cloud apps.
  • Prevent unauthorized data transfers using policy-based blocking or encryption.
  • Customize policies for specific compliance needs (like HIPAA, GDPR, PCI-DSS).
  • Set up content inspection for file types such as PDF, Word, Excel, ZIP, etc.
  • Define endpoint actions like block, monitor, encrypt, or notify user.
  • Managed and configured Windows, macOS, and mobile devices using Microsoft Intune.
  • Deployed and updated enterprise applications remotely via Intune portal.
  • Enforced security policies and compliance rules with conditional access and integration with Microsoft Defender.

Senior IT Engineer

Aakash Edu-Tech Pvt Ltd
10.2020 - 03.2023
  • Research and identify solutions to software and hardware issues.
  • Track computer system issues through to resolution, within agreed time limits.
  • Properly escalate unresolved issues to appropriate internal teams.
  • Troubleshoot issues in Linux, Windows & MAC.
  • Ensure all issues are properly logged.
  • Manage Asset Inventory. Troubleshoot printer issues.
  • Network subnetting.
  • Worked Office 365 issues.
  • Worked on G Suite & Exchange Server.
  • Resolving VPN issues.
  • Working on FortiGate and Cisco Firewall.
  • Managing and Monitoring Aruba access point.
  • Configured, maintained and troubleshot different types of RAD modems, servers, Cisco routers and switches L2/L3.
  • Configure and manage SSL & IP-Sec VPN.
  • Creating & manage PXE server for Linux & windows.
  • Manage tickets on Salesforce and Kayako.
  • Working on Itlms tools.
  • Create and escalate cases on JIRA.
  • Configure and setup dialer and IP Phone. Worked on Postman API analysis.
  • Worked on SQL Database.
  • Worked on automation tools like shell scripting. Worked on Virtualization tools VMware and vSphere.
  • Provide VIP users support like CEO, CBO, CFO, CHRO etc.

Technical Support Engineer

Inventum Technologies Pvt Ltd
09.2019 - 09.2020
  • Recorded Technical issue, requests Diagnosed, and resolved problems.
  • Escalated issue as appropriate.
  • Interact with all levels of staff to resolve various technical issue with personal computer, printers, and conference room equipment. Contact vendors as appropriate for maintenance I accordance with company contracts.
  • Maintain and report hardware inventory on a monthly basis in accordance with corporate requirements.
  • Primary point of contact for equipping new hires with appropriate desk setup Activate ports as needed and install additional software upon request.
  • Supporting users and network administrators over the telephone and by email.
  • Networking and providing support for Windows, Macintosh and Linux issues.
  • Configuration and testing of any new hardware and software.
  • Installing and operating Windows desktop and server operating systems.
  • TCP/IP networking and hardware maintenance and repair.
  • Ensure computer hardware is safe & complies with health and safety legislation.
  • Applying patches in accordance with company procedures.
  • Assist Malaysian Clients through Remote Desktop or RDP tool.
  • Configure And Working on Zendesk Ticketing Tool.

Education

Integral University
Lucknow, Uttar Pradesh
01.2019

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Pioneer Montessori School
Lucknow, Uttar Pradesh
01.2014

Skills

Excellent customer-facing skills

A positive attitude towards customer service and good communication skills

Database (SQL / MySQL)

Experience of Windows server 2012, 2016, Exchange /xp professional / office 20010

Commercial technical support experience of servers and network infrastructure

Microsoft defender

DLP

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Certification

Certified in CSCU (Certified Secure Computer User) from Council. (Cert ID: - ECC5561173923414)

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge and belief. DATE: 2025-04-04 PLACE: NOIDA

Timeline

IT Manager

TRC Consulting Pvt Ltd
07.2025 - Current

IT Assistant Manager

Impetus Technologies Pvt Ltd
06.2024 - 07.2025

System Support Engineer

Impetus Technologies Pvt Ltd
03.2023 - 06.2024

Senior IT Engineer

Aakash Edu-Tech Pvt Ltd
10.2020 - 03.2023

Technical Support Engineer

Inventum Technologies Pvt Ltd
09.2019 - 09.2020

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Pioneer Montessori School

Integral University

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