Satyajeet Varadkar
Mumbai
Summary
Service professional with over 20 years of experience in diverse sectors like Utility, Consumer Durable and Telecom. Digitally well versed with series of Successful automations and IT initiatives. Certified Six Sigma Green Belt, ISO Internal Auditor and BCMS Internal Auditor. Fluent in Communication, Presentations & Analytics.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Deputy Divisional Head
Adani Electricity Mumbai LTD
01.2008 - Current
- Zonal network & Commercial Operations
- Smart Meter Implementation
- Vendor Management
- Maintain supply reliability via keeping network abnormalities low
- Revenue Generation & recovery assurance
- Customer Acquisition - lead Management
- Develop EV Charger infrastructure for sustainable energy
- Cost optimization through resource planning
- Gather VOC & suggest process changes
- Internal / external stakeholder management
- Designing service experience to create Customer convenience
- Service Benchmarking with peer industry
- Lead Strategic initiatives in commercial operations
- Brand building initiatives
Customer Acquisition Head
Adani Electricity Mumbai Ltd
03.2021 - 03.2024
- Revenue growth via Key Customer Acquisition
- Project Lifecycle study & retention
- Competitor Threat Analysis and counter strategy building
- Churn management for subsidy balance
- Capture VOC - implement BPR
- Stakeholder, Opinion makers management
- Relationship building for smooth acquisition
- Maintain execution TATs for on time delivery
- Encourage innovations within the team
Business Analyst - CEO Office
Adani Electricity Mumbai Ltd
03.2014 - 03.2021
- Roll out strategic initiatives in Commercial Operations aligning CEO's vision
- Internal stakeholder management
- Roll out Process digitization initiatives
- Develop real time interactive Dashboard for Top Management
- Predations for Board meetings & representations
- Review and monitor organizational Budgetary provisions & utilization
- Industry benchmarking
- Revenue Assurance & growth monitoring
- Escalation and conflict management
Customer Care Centre Head
Reliance Infrastructure Ltd
01.2008 - 03.2014
- Customer Welkin Management
- Complaint , Request resolution with TAT
- Escalation Management
- Maintain CSAT Scores and improvement
- Key Accounts Management
- Innovative solutions for Complaint Resolution
- Customer awareness initiatives
- Developing door step service modules
- Digitalization of routine activities
Executive Market & Customer
Nokia India Pvt Ltd.
03.2006 - 01.2008
- After Sales Service Delivery & Channel
- Creating service Franchise network of Nokia Care
- Assess growth pockets & identify prospective
BSM - Mumbai
KENSTAR
03.2004 - 03.2006
- Service Management
- Responsible for after sales service activities
- Handling a team of 6 service officers
- Developing Service Franchisee channel
- Managing defective product stock and replacement
- Procurement and indenting of the material
- Responsible for AMC business development
Territory Service Executive
Whirlpool Of India LTD
01.2002 - 03.2004
- Service Management
- Managing after sales service activities
- Manpower recruitment for the service franchise
- Providing technical & soft skill training
- Revenue generation through service franchise
- Responsible for billing and collection of SP’s
Education
B. E. -
Mechanical
Post Graduate Diploma in Business Management - Utilities
Emeritus University
Mumbai, India06-2020
Skills
- Customer Acquisition
- Key Accounts Management
- Strategic Planning
- Service Delivery Leadership
- Service Partners
- Conflict Management
Service Strategy
- Cost Optimization
- Defining SLAs
- Vendor Management
- Smart Metering (AMI)
- Quality of Service
- CSAT Scores
Accomplishments
- Achieved Top Ranking across all Zones in yearly measured cross functional Score Card FY25
- Awarded with "AE Lauraeates" for achiving Highest Customer acquiation in FY24
- Certified as Lead Auditor in Business Continuty Management Systems
Certification
- Six Sigma (Green Belt) Certified BCMS Auditor
Languages
English
Hindi
Marathi
Timeline
Customer Acquisition Head
Adani Electricity Mumbai Ltd
03.2021 - 03.2024
Business Analyst - CEO Office
Adani Electricity Mumbai Ltd
03.2014 - 03.2021
Customer Care Centre Head
Reliance Infrastructure Ltd
01.2008 - 03.2014
Deputy Divisional Head
Adani Electricity Mumbai LTD
01.2008 - Current
Executive Market & Customer
Nokia India Pvt Ltd.
03.2006 - 01.2008
BSM - Mumbai
KENSTAR
03.2004 - 03.2006
Territory Service Executive
Whirlpool Of India LTD
01.2002 - 03.2004
B. E. -
Mechanical
Post Graduate Diploma in Business Management - Utilities
Emeritus University
Similar Profiles
ASHWINI SANGLEASHWINI SANGLE
Assistant - Software Engineer at Adani Electricity Mumbai Ltd.Assistant - Software Engineer at Adani Electricity Mumbai Ltd.
Sandeep KhuleSandeep Khule
Head Of Network Operations at ADANI ELECTRICITY MUMBAI LTDHead Of Network Operations at ADANI ELECTRICITY MUMBAI LTD
DARSHANSINH JHALADARSHANSINH JHALA
Senior Manager, Electricity Distribution O&M at Adani Electricity Mumbai LimitedSenior Manager, Electricity Distribution O&M at Adani Electricity Mumbai Limited
AAKASH SABALEAAKASH SABALE
Support Executive Service Engineer at Dak System IncSupport Executive Service Engineer at Dak System Inc
ROHAN SINGHROHAN SINGH
Client Advisor at GUCCIClient Advisor at GUCCI