SAP,TALLY
SATYAJIT JENA
ASSISTANT MANAGER
Silvassa,DH
Summary
Dynamic Assistant Store Manager with a proven track record at Sanathan Textiles Ltd, excelling in operational efficiency and team leadership. Enhanced customer satisfaction through effective problem-solving and strategic planning, while implementing inventory control systems that improved stock management. Committed to fostering employee engagement and driving sales growth in a fast-paced retail environment.
Overview
15
15
years of professional experience
1
1
Certification
4
4
Languages
Work History
Assistant Store Manager of Operations
Sanathan Textiles Ltd
11.2010 - Current
- Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
- Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
- Improved store efficiency by streamlining operational processes and implementing new inventory management systems.
- Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
- Communicated issues and challenges to corporate leadership, providing possible solutions.
- Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Established strong vendor relationships for timely delivery of products, reducing stockouts and improving customer satisfaction.
- Played an integral role in driving store sales by providing exceptional customer service and resolving issues swiftly.
- Managed workload and task demand between corporate guidelines and staff abilities.
- Reduced operational risks while organizing data to forecast performance trends.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
POST GRADUATE DIPLOMA IN MANGEMENT - Human Resources Training
ALL INDIA MANAGEMENT ASSOCIATION
04.2001 -
Bachelor of Arts -
FAKIRMOHAN UNIVERSITY
04.2001 -
High School Diploma -
HERAMBA CHANDRA ACADEMY
ODISHA 04.2001 -
Skills
Operational efficiency
Store maintenance
Scheduling coordination
Operational efficiency
Employee engagement
Store operations
Problem-solving
Incident reports
Team management
Time management
Business development and planning
Stock rotations
POS systems
Team building and leadership
Motivational techniques
Staff management
Sales strategies
Inventory counting
Strategic planning
Inventory control
Staff supervision
Cost control
Display setup
Store opening and closing
Order management
Microsoft Office Suite
Employee scheduling
Staff scheduling
Records management
Pivot tables
Operations
Issue resolution
Records maintenance
Sales expertise
Transaction processing
Shift scheduling
Store organization
Billing
Stock management
Hiring and training
Performance evaluations
Pricing and markdowns
Loss prevention
New hire training
Systems and software expertise
Human resource policies
[Software] expertise
Cash auditing
Teamwork
Problem-solving abilities
Self motivation
Sales management
Performance management
Software
Certification
MBA,GRADUATION
Interests
STORE MANAGER
Timeline
MBA,GRADUATION
03-2026
Assistant Store Manager of Operations
Sanathan Textiles Ltd
11.2010 - Current
POST GRADUATE DIPLOMA IN MANGEMENT - Human Resources Training
ALL INDIA MANAGEMENT ASSOCIATION
04.2001 -
Bachelor of Arts -
FAKIRMOHAN UNIVERSITY
04.2001 -
High School Diploma -
HERAMBA CHANDRA ACADEMY
04.2001 -
CRICKET,MUSIC
Listening music,playing cricket,