Satyajit Roy
Mumbai
Summary
Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
14
14
years of professional experience
Work History
Operations Manager
Paysense Service India pvt ltd
Mumbai
07.2019 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
Customer Service Executive
Idea Cellular ltd.
Kolkata
12.2011 - 06.2019
- Created and implemented processes for efficient document management including version control, archiving, and retrieval.
- Performed quality assurance checks on all documents prior to publication or distribution.
- Maintained database of current versions of all corporate documents.
- Analyzed data from surveys and interviews in order to identify gaps between user expectations and actual performance of products and services.
- Worked closely with internal stakeholders such as IT personnel to ensure proper implementation of document management systems.
- Ensured that all applicable legal requirements were met when developing or revising corporate documents.
- Managed secure storage, backups, and retrieval of archived documents.
Associate
Idea Cellular ltd.
Kolkata
05.2010 - 11.2011
- Prepared detailed reports of daily activities for management review.
- Analyzed data from surveys to determine trends in customer needs and preferences.
- Provided technical support when necessary to resolve complex problems.
Education
Associate of Science -
Kanaipur High Scsool
Kolkata04-2000
Skills
- Data Analysis
- Customer Service
- P&L Management
- Business Planning
- Financial Management
- Logistics Oversight
- Process Improvement
- Customer Retention
Languages
Bengali
First Language
English
Intermediate (B1)
B1
Hindi
Advanced (C1)
C1
Timeline
Operations Manager
Paysense Service India pvt ltd
07.2019 - Current
Customer Service Executive
Idea Cellular ltd.
12.2011 - 06.2019
Associate
Idea Cellular ltd.
05.2010 - 11.2011
Associate of Science -
Kanaipur High Scsool
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