Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Satyajit Bhattacherjee

Durgapur

Summary

Dynamic Senior Customer Service Representative with strengths in technical troubleshooting and conflict resolution. Handles complex queries while delivering high-quality service within defined timescales. Trains and mentors team members, enhancing overall team performance and client satisfaction.

Overview

3
3
Languages
7
7
years of professional experience

Work History

Senior Customer Service Representative

31West Global Services
Remote, India
02.2026 - Current
  • Handled complex queries, providing high quality, accurate service within stated timescales.
  • Trained, coached and mentored new and existing team members with full ownership of training plans.

Customer Support Executive

Paperchase
Remote, India
02.2024 - 06.2024
  • Engaged with clients to identify needs and provide tailored solutions for corporate gifting company based in the USA.

Senior Customer Service Representative

31West Global Services.
Remote, India
08.2021 - 12.2023
  • Provided technical assistance to customers via phone, email, and chat, resolving issues efficiently with multiple technical and non-technical clients.

Customer Service Representative

Globiva Services PVT LTD
Kolkata, India
01.2021 - 07.2021
  • Helped drivers on a ride hailing app to onboard seamlessly with document verification and renewals.

Customer Service Associate

Wipro
Kolkata, India
04.2019 - 12.2020
  • Diagnosed and resolved technical issues for customers via phone, email, and remote access tools, improving client satisfaction and reducing downtime.

Education

B.Tech - Electronics and Communications Engineering

Camellia Institute for Engineering and Technology
Durgapur, WB
01-2019

Diploma - Electronics and Telecommunications Engineering

Engineering Institute for Junior Executives.
Howrah, WB
01-2015

Skills

  • Technical support
  • Customer support
  • Chat support
  • CRM software
  • Process optimisation
  • Relationship management
  • Conflict management
  • Team collaboration
  • Proactive problem solving
  • Multitasking
  • Service excellence
  • Active listening

Languages

English
Upper Intermediate
B2
Hindi
Elementary
A2
Bengali
Proficient
C2

Interests

  • Bike and car enthusiast
  • Animal Welfare

Timeline

Senior Customer Service Representative

31West Global Services
02.2026 - Current

Customer Support Executive

Paperchase
02.2024 - 06.2024

Senior Customer Service Representative

31West Global Services.
08.2021 - 12.2023

Customer Service Representative

Globiva Services PVT LTD
01.2021 - 07.2021

Customer Service Associate

Wipro
04.2019 - 12.2020

B.Tech - Electronics and Communications Engineering

Camellia Institute for Engineering and Technology

Diploma - Electronics and Telecommunications Engineering

Engineering Institute for Junior Executives.
Satyajit Bhattacherjee