Satyaki Trivedi
Ahmedabad
Summary
Dynamic Process Specialist with a proven track record at TTEC and VOIS, specializing in customer relations and technical support. Expert in Oracle SQL and adept at complaint resolution, I significantly enhance customer satisfaction and efficiency. My adaptability ensures seamless integration of new policies and support for team members, driving collective success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Process Specialist
TTEC
05.2021 - Current
- Company Overview: Formerly known as Motif India Infotech Pvt
- Ltd
- Assisting customers over the globe through online email for their queries about payments managed by eBay
- Helping the members register their accounts for the payments managed by eBay as eBay works with selected payment processors to take care of money flow due to PayPal and eBay separation
- Helping / assisting new joiners to obtain their goals so as to succeed collectively
- Formerly known as Motif India Infotech Pvt
- Ltd
Senior Executive
Vodafone Integrated Solutions (VOIS)
09.2019 - 09.2020
- Company Overview: Formerly known as Vodafone shared services private limited (VISPL)
- Assisting the UK support base with the technical queries about network issues and billing
- Assisting the customer in explanation and purchase of plans based on their requirement
- Formerly known as Vodafone shared services private limited (VISPL)
Process Specialist
TTEC
01.2012 - 06.2019
- Company Overview: Formerly known as Motif India Infotech Pvt
- Ltd
- Assisting customers (UK/Ireland support base) through online chats/email for their queries
- Proactively inspecting / removing the products not in-line with the policies defined by eBay
- Helping / assisting new joiners to obtain their goals so as to succeed collectively
- Formerly known as Motif India Infotech Pvt
- Ltd
Education
B.E - I.T
H.N.G.U
Patan01.2009
H.S.C - English Medium
G.S.H.S.B
01.2005
S.S.C - English Medium
G.S.E.B
01.2003
Post Graduate Diploma - Information Technology
Symbiosis Centre for Distance learning
PuneSkills
- Oracle SQL
- MySQL
- Complaint resolution
- Technical support
- Live chat support
- Customer relations
- Microsoft outlook
- Typing proficiency
- Adaptability and flexibility
Certificationsandachievements
- Completed core Java Training and successfully cleared Level E1
- Of TCS competency test conducted by TCS and Government of Gujarat (Gujarat Informatics Ltd).
- Received a certificate of Top performer from Global Engagement & Standards Manager (eBay).
- Throughout the tenure received more than 20 Top/ Best Performer awards and more than 30 Praise for exceeding the productivity, quality scores and agent satisfaction targets set by the company.
- Completed Oracle SQL Database course with Oracle 12C DBMS framework from Bascom Bridge Institute with 85% marks securing A2 Grade.
- Currently Pursuing courses on Data Science through online learning portals.
Personal Information
- Date of Birth: 11/28/87
- Nationality: Indian
- Religion: Hindu
Languages
- English
- Hindi
- Gujarati
Hobbies and Interests
- Playing Cricket
- Reading
- Music
Postgraduatequalification
Post Graduate Diploma in Information Technology (PGDIT), A+, 73.61%, Symbiosis Centre for Distance learning Pune
Trainingproject
E-post office system, Sai Technology ltd., It is an online registration post-office system., The main application of this site was to let user communicate to a person not connected to Internet. A registered user can send mail to a post-master of a remote location and the post-master takes a print and sends the hard copy of the same to the recipient., JSP (Netbeans IDE 6.5), Java, Oracle 10g
Languages
Gujarati
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Certification
- · Completed Oracle SQL Database course with Oracle 12C DBMS framework from Bascom Bridge Institute with 85% marks securing A2 Grade.
- · Completed core Java Training and successfully cleared Level E1* of TCS competency test conducted by TCS and Government of Gujarat (Gujarat Informatics Ltd).
- · Currently Pursuing courses on Data Science through online learning portals.
Timeline
Process Specialist
TTEC
05.2021 - Current
Senior Executive
Vodafone Integrated Solutions (VOIS)
09.2019 - 09.2020
Process Specialist
TTEC
01.2012 - 06.2019
B.E - I.T
H.N.G.U
H.S.C - English Medium
G.S.H.S.B
S.S.C - English Medium
G.S.E.B
Post Graduate Diploma - Information Technology
Symbiosis Centre for Distance learning
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