Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Notable Accomplishments
Personal Information
Timeline
BusinessAnalyst

Satyam Kishore

Bangalore

Summary

Diligent & versatile Program Manager with nearly 17 years of experience offering comprehensive experience & success in leading all phases of diverse technology projects. Certified Scrum Master with skills in ITSM tools, ITIL framework and service delivery experience. Business Strategist with proficiency in planning and managing multimillion-dollar projects aligning business goals with technology solutions to drive process improvements and cost effectivity. Expertise in Agile methodologies to present high-quality deliverables that meet or exceed timeline and budgetary targets. Targeting senior assignments in Agile implementations, Program/Project, and Delivery Management.

Overview

16
16
years of professional experience
20
20
years of post-secondary education
4
4
Certifications
2
2
Languages

Work History

Cloud Delivery Manager

Verint
09.2023 - Current
  • Lead cross-functional teams with over 30 members in successful delivery of SaaS-based projects, ensuring adherence to timelines and quality standards.
  • Develop and implement robust project management processes, enhancing efficiency and accountability within cloud project lifecycle.
  • Manage key client relationships with prestigious organizations from multiple verticals ensuring exceptional Project and service delivery meeting client's expectation
  • Collaborate with stakeholders to define project requirements and scope, aligning business objectives with cloud solutions.
  • Manage budgets, resources, and timelines effectively, resulting in timely and within-budget completion of cloud projects.
  • Spearheading adoption of best practices for cloud project delivery, driving continuous improvement and optimization.
  • Overseeing end-to-end project lifecycle, from initiation to deployment, ensuring seamless integration of cloud solutions.
  • Expertly leading entire project life cycle, adeptly deploying traditional, agile, and hybrid methodologies to ensure seamless project execution and exceed organizational objectives
  • Implement risk management strategies, proactively identifying and mitigating potential issues to guarantee project success.
  • Foster collaborative and high-performance team culture, promoting effective communication and knowledge sharing among project members.
  • Establish key performance indicators (KPIs) to measure project success and monitored progress against these metrics.
  • Staying abreast of industry trends and emerging technologies to provide strategic insights and recommendations for enhancing cloud project delivery.
  • Managing multiple project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.

Program Manager

Cisco (Poland)
Bangalore
02.2023 - 06.2023
  • Led and supervised global team of over 40 talented professionals, fostering collaboration, driving high-performance, and achieving remarkable results
  • Streamlined end-to-end project execution through comprehensive scoping, planning, requirement gathering, and meticulous gap analysis, while effectively addressing interfacing needs, delivering client training, mobilizing resources, and ensuring successful project completion within budgetary and time constraints
  • Excelled in stakeholder management by consistently providing timely updates on project requirements, expectations, timelines, risks, dependencies, and project status, while actively driving optimal resolutions to mitigate risks and address concerns
  • Provided authoritative techno-functional leadership to entire project team, managing deliverables and spearheading large and complex projects, while closely collaborating with clients to accurately determine requirements and deliver innovative solutions
  • Demonstrated expertise in leading entire project life cycle, adeptly deploying traditional, agile, and hybrid methodologies to ensure seamless project execution and exceed organizational objectives
  • Enforced adherence to processes and guidelines, ensuring team consistently met and surpassed targets, while fostering culture of excellence and continuous improvement.

Technical Program Manager

Flipkart
Bangalore
07.2022 - 02.2023
  • Led and successfully managed high-performing team of 20 members, comprising talented Data Scientists and Data Engineers
  • Spearheaded critical MEC program, ensuring seamless delivery of time-sensitive and business-critical reports, resulting in enhanced operational efficiency
  • Resolved complex data hygiene challenges arising from disparate systems by fostering cross-functional collaboration and implementing standardized processes, leading to improved data accuracy and streamlined data processing.

Project Manager

DXC Technology
10.2015 - 07.2022
  • Managed key client relationships with prestigious organizations such as Canadian Imperial Banking Corporation, American Airlines, Queensland Rail, Delphi and many more ensuring exceptional service delivery and client satisfaction
  • Led and supervised global team of over 50 talented professionals, fostering collaboration, driving high-performance, and achieving remarkable results
  • Streamlined end-to-end project execution through comprehensive scoping, planning, requirement gathering, and meticulous gap analysis, while effectively addressing interfacing needs, mobilizing resources, and ensuring successful project completion within budgetary and time constraints
  • Excelled in stakeholder management by consistently providing timely updates on project requirements, expectations, timelines, risks, dependencies, and project status, while actively driving optimal resolutions to mitigate risks and address concerns
  • Provided authoritative techno-functional leadership to entire project team, managing deliverables and spearheading large and complex projects, while closely collaborating with clients to accurately determine requirements and deliver innovative solutions
  • Demonstrated expertise in leading entire project life cycle, adeptly deploying traditional, agile, and hybrid methodologies to ensure seamless project execution and exceed organizational objectives
  • Enforced adherence to processes and guidelines, ensuring team consistently met and surpassed targets, while fostering culture of excellence and continuous improvement.

Senior Business Analyst

Education First
Bangalore
01.2014 - 10.2015
  • Represented company in UK for period of two months, immersing myself in business environment and conducting comprehensive business needs analysis and requirement gathering to ensure accurate project alignment
  • Championed seamless execution of diverse IT projects, overseeing entire project life cycle from initiation to closure, ensuring efficient resource allocation, and delivering successful outcomes
  • Demonstrated expertise in leveraging Agile practices, enabling rapid and incremental implementation, fostering flexibility, and ensuring timely delivery of project milestones
  • Received commendation from top management for successfully completing four projects, showcasing exceptional skills in requirement gathering, defining, design, development, testing, and on-time delivery.

Senior IT Engineer

McAfee
Bangalore
07.2011 - 09.2013
  • Spearheaded efficient streamlining of IT projects, implementing robust processes to ensure optimal project delivery and high application availability, while effectively managing escalations
  • Single-handedly managed Web trends as sole point of contact (SPOC), overseeing its operations and driving its successful utilization to gather valuable insights for organization
  • Made substantial contributions to cost reduction efforts by identifying and eliminating unused and redundant servers and sites, resulting in significant operational cost savings for business.

Technical Operations Specialist

Thomson Reuters
Bangalore
12.2008 - 06.2011
  • Demonstrated expertise in Windows administration, and technical support for Portia application
  • Ensured smooth user administration on SQL Server, proficiently managing backup and restore operations for SQL Server databases
  • Successfully resolved troubleshooting issues related to Thomson Reuters proprietary applications.

IT Engineer

Multiple
Bangalore
09.2007 - 12.2008

Expertly supported and managed IT infrastructure and applications across diverse industries, leveraging a rich blend of experience from roles at Ocwen and Collabera.

Education

MBA - Finance

Symbiosis CDL
Pune
09.2008 - 08.2024

Bachelor of Engineering - Computer Science & Engineering

S.J.C.I.T.
Chikballapur, VTU
09.2003 - 06.2007

Skills

    Service & Account Delivery Management

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Certification

Scrum Fundamentals Certified

Accomplishments

  • Overcame challenges related to quality & cost during execution by effectively managing project.
  • Managed the scrum framework and implemented lean practices, successfully coordinating scrum ceremonies such as sprint planning, backlog reviews, retrospectives, and release reviews.
  • Acted as the Product Owner, defining product goals and refining the product backlog.
  • Spearheaded Program Management, implementing strong governance, risk management, and business resilience integration to protect the business and deliver exceptional results for consumers.
  • Ensured projects progressed through all phases of the Software Development Life Cycle (SDLC) and were implemented to customer satisfaction.
  • Successfully delivered complex IT projects within budget and timeline, exceeding client expectations and achieving high customer satisfaction ratings.
  • Proficient in engaging Agile, Traditional, and Hybrid methodologies.
  • Conducted requirement gathering, gap analysis, and raised timely flags to ensure the implementation of requirements remained on schedule and was completed within committed timelines.
  • Facilitated Client Assurance Validation to verify that systems, components, and loaded data complied with specified requirements.
  • Provided administrative support across a variety of software systems and applications.
  • Achieved customer success through effective service management processes and smooth onboarding of new customers and services to global support functions.
  • Excellent communicator, utilizing technical, business, and financial acumen to effectively communicate with client executives and their respective teams.
  • Experience in leading large size global teams, providing leadership and guidance to achieve outstanding results.

Notable Accomplishments

  • Appreciation from client and senior management for turning red project status to Green within record time and efficiently engaging Continual Process Improvement
  • Recognized with 'SPOT Recognition' for managing critical projects and turning red projects Green; resolved client's concerns
  • Bias for Action' Certificate for proactive participation in Project Management and driving quick turnaround time which enabled the organization to Go-Live with the project before scheduled timelines and generate revenue. The project was time critical as it was a capability check for an upcoming bigger multi-million assignment from the client.
  • Bagged 'Bias for Action' Certificate again for value add to process being followed for Project Management and documentation enabling all critical information is captured as per the ITIL standards and QMS is followed
  • Bagged BRAVO Certificate of Appreciation from Senior Management (Business) for the valuable work done in reporting and fixing the application
  • Recognized as 'Innovator at Heart' and 'Special Award' Certificate for establishing few of the HPE-first Projects: USPS – Offshore, ServiceNow Onboarding and Client Assurance, AWS offering, Azure offering
  • Bagged 'SPOT Recognition' for active participation & contribution in developing the Azure/AWS offering for markets by two Global Leaders in the organization

Personal Information

Date of Birth: 09/19/85

Timeline

Cloud Delivery Manager

Verint
09.2023 - Current

Program Manager

Cisco (Poland)
02.2023 - 06.2023

Technical Program Manager

Flipkart
07.2022 - 02.2023

Project Manager

DXC Technology
10.2015 - 07.2022

Senior Business Analyst

Education First
01.2014 - 10.2015

Senior IT Engineer

McAfee
07.2011 - 09.2013

Technical Operations Specialist

Thomson Reuters
12.2008 - 06.2011

MBA - Finance

Symbiosis CDL
09.2008 - 08.2024

IT Engineer

Multiple
09.2007 - 12.2008

Bachelor of Engineering - Computer Science & Engineering

S.J.C.I.T.
09.2003 - 06.2007
Satyam Kishore