Satyam Kumar
Noida
Summary
Dynamic ITSM Analyst with HCL Technologies, skilled in CMDB and ITIL processes. Successfully streamlined reporting through user-friendly dashboards, enhancing KPI accessibility. Proficient in Service Now and Excel, with a strong ability to identify issues and meet client requirements. Passionate about optimizing IT configuration management for improved operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
ITSM ANALYST (IT Configuration (CMDB)
HCL Technologies
Noida
11.2021 - Current
- Executed configuration management for network gear, printers, databases, virtual machines, and servers.
- Created and deleted configuration items (CIs) to maintain updated inventory.
- Linked application to running software to ensure operational efficiency.
- Decommissioned virtual machines, databases, and servers based on lifecycle assessments.
- Conducted analysis of PI accuracy and identified orphan CIs for resolution.
Education
Civil Engineering
Sarvepalli Radhakrishanan University
Bhopal, India09.2021
Science
Secondary High School
Gopalganj, India05.2017
All Subjects
High School
Gopalganj, India05.2015
Skills
- CMDB
- ITIL process
- Service Now
- Excel
Accomplishments
Certificate for recognition and contribution in configuration management
Certification
- ITIL Foundation Certificate V4
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
ITSM ANALYST (IT Configuration (CMDB)
HCL Technologies
11.2021 - Current
Civil Engineering
Sarvepalli Radhakrishanan University
Science
Secondary High School
All Subjects
High School
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