Satyam Pandey

➢ IM and Presence, Cisco Voice Gateways-Cisco Unified Border Element/Session Border Controller).

➢ Configuring voicemail users troubleshooting issues related to MWI.

➢ Fair understanding of integration CUCM and unity connection (SIP&SCCP).

➢ Moves, adds and changes, fault isolation and resolution, and end-user support.

➢ Troubleshoot Cisco Networks to diagnose the root cause and resolve telephony issues.

➢ Troubleshooting of issues related to IP phone registration, Voice Gateway, Call signaling protocol on voice gateway SIP, H.323 etc.

➢ DNA, RTMT, Translator-X, Wireshark.

➢ Bulk administration (BAT) for CUCM.

➢ Perform daily routine important health checks on the customer solution/platform and identify potential issues which may impact customers and work towards fixing the same.

➢ Responsible for implementation/support & troubleshooting ongoing projects and operations of Cisco Voice.

➢ Managing and configuring New End user page, Device profile.

➢ Maintenance support and implementation of Cisco Unified Communication products (CUCM, Cisco Unity Connection, Cisco.

➢ Managing and assigning Device Pool, Partitions & Calling Search Space to new user profiles.

➢ Configuring hard phones and Soft-Phone for new users with Extension Mobility.

➢ Monitoring E1 and T1 PRI LINE.

➢ Configuring of Voice Gateway Router as H.323 Gateway

➢ Troubleshooting issues related to Extension mobility, Hunt group & other VoIP features.

➢ Provided troubleshooting support for Cisco voice solutions, resolving issues
related to call quality, IP phone registration, and dial plans.
➢ Collaborated with network and IT teams to ensure proper integration and optimal performance of voice communication system
➢ Configured phone devices (IP phones, Softphones) and assign them to users
➢Set up dial plans, translation patterns, and route groups for call management.

➢ Set up and maintained user profiles, IP phones (Cisco 8800 series, 7900 series), and Softphones, ensuring proper registration and functionality across multiple locations.
➢ Configured and managed core voice features on Cisco Unified Communications Manager (CUCM) including voicemail, call forwarding, call transfer, and extension mobility
➢ Troubleshot and resolved issues related to call parking, extension mobility
login/logout, and SNR call forwarding, ensuring high availability and reliability of voice feature

➢ Developed and maintained relationships with new and existing clients, providing support to ensure customer satisfaction and retention.
➢ Worked with internal teams to customize solutions based on customer needs, ensuring effective implementation and onboarding.
➢ Collaborated with internal teams (e.g., customer support, marketing) to resolve client issues quickly and improve overall client experience