Satyam Singh
Chandauli
Summary
Dedicated to identifying customer needs and delivering effective solutions to all problems. Proven ability to establish and maintain excellent communication and relationships with clients. Sharp individuals with team player attitude. I am very enthusiastic person with a mixture of hard work and dedication. A self leaner by nature and smart worker by situation.
Overview
3
3
years of professional experience
Work History
Senior Executive
IndiaMART InterMESH Limited
01.2024 - Current
Executive
IndiaMART InterMESH Limited
12.2021 - 12.2023
- Managing 300+ IndiaMart Paid Supplier Accounts
- Acting like a consultant to the clients and ensuring customer delight through personalized solutions
- Revenue maximization and achievement of business targets from allotted clients by improving client renewals
- Capturing key insights on client experiences and provide feedback on process improvement
- Ensuring regular team audits to drive process adherence and new initiatives
- Using Microsoft Excel for daily, weekly and monthly reporting.
CERTIFIED INTERNET CONSULTANT
JUSTDIAL
09.2021 - 11.2021
- Ensures that services are delivered timely and as expected by Clients
- Handling Catalog of Suppliers on JustDial and their respective Account Management
- Generating revenue as per defined targets by renewing and upgrading their current packages
- Directly connecting with clients for leads via calls, SMS/text message, emails to acquire new accounts
- Clients along with retaining the past and potential clients
- Relationship with the potential clients to initiate and maintain a solid networking with client for immediate and future sales.
Education
M.B.A Marketing and Operations -
G. L. Bajaj Institute of Technology & Management
07.2021
Bachelor of Arts Geography & English -
Udai Pratap Autonomous College
07.2017
Skills
- Time Management
- Communication Skills
- Negotiation Skills
- Escalation Management
- Problem Solving
- Customer Service
- Task Prioritization
Timeline
Senior Executive
IndiaMART InterMESH Limited
01.2024 - Current
Executive
IndiaMART InterMESH Limited
12.2021 - 12.2023
CERTIFIED INTERNET CONSULTANT
JUSTDIAL
09.2021 - 11.2021
M.B.A Marketing and Operations -
G. L. Bajaj Institute of Technology & Management
Bachelor of Arts Geography & English -
Udai Pratap Autonomous College