HEAD - Business Development, Operations and Client-Coordination
SATYAM S M
AXTELL INFOVISION Chennai
Chennai,TN
24
Years of experience
Summary
Senior business, operations and technology professional with 23+ years of cross-functional experience spanning business development, operations management, SaaS and technology operations, service delivery, technical support, client operations and team leadership. Experienced in supporting and coordinating multi-functional teams involving 221+ employees and operations across 23+ business partner centres. Known for connecting business requirements, client needs, operational processes and technology teams to improve service quality, operational efficiency and business performance.
- 23+ years of professional experience across business operations, technology operations, service delivery, technical support, client operations and leadership.
- Experience supporting and coordinating multi-functional teams involving 221+ employees.
- Experience coordinating activities across 23+ business partner centres involving multiple operational and business functions.
- International client and market exposure across USA, UK, Australia and Canada.
- Cross-functional experience spanning business development, operations, product coordination, SaaS applications, service delivery, client operations and technical support.
- Experience connecting business requirements, people, processes, technology, products and client experience to support sustainable business growth.
I bring a broad cross-functional perspective that enables me to understand challenges beyond a single department. My experience combines business understanding, operational leadership, technology coordination and client-focused problem-solving. I am particularly effective in environments where stronger coordination between business, operations, technology and clients can improve performance, service quality and long-term organizational value.
Work History
Technical & International Customer Support
3 Years 2 Months- Developed core technical support and customer service skills, covering client communication, troubleshooting workflows for communication issues, and ongoing relationship management.
- Directed management of international BPO and technical/software support organizations in Chennai, including Slash Support and Sutherland Global Services, to develop hands-on experience in international customer operations, technical support, and customer service environments.
Head - Business Development, Ops & Client-Support
17 Years 6 Months- Leading and coordinating responsibilities across business development, operations, product and technology coordination, SaaS applications, client operations, technical support and service delivery.
- Support and coordinate multi-functional operations involving 221+ employees across business, operations, client service and technology-related functions.
- Coordinate activities across 23+ business partner centres involving business development, sales support, customer service, technical operations and operational communication.
- Contribute across the business lifecycle—from opportunity evaluation and market exploration to product coordination, commercial planning, client implementation, service delivery and continuous improvement.
- Act as a bridge between clients, business stakeholders and technology teams by understanding requirements, analysing recurring challenges and coordinating structured resolution and improvement workflows.
- Support SaaS and software product operations, including customer requirements, product communication, client implementation, user training, product testing and technical support coordination.
- Coordinate service delivery, issue escalation, client relationship management, renewals and commercial discussions while focusing on long-term client satisfaction.
- Support employee selection, team coordination, sales training, product training, communication training, performance support and operational quality.
- Technology and product environment exposure includes web applications, SaaS platforms, CodeIgniter-based applications, PHP 8.2+ environments and Flutter-based Android applications; positioned primarily in product and technology operations rather than as a hands-on programmer.
Technical Support & Operations
3 Years- Provided technical support, customer assistance and structured follow-up for operational and technical issues.
- Coordinated troubleshooting, customer communication, escalation follow-through and issue documentation.
- Built practical experience in technical support operations, customer service, issue handling and client communication.
Education
Bachelor of Engineering (B.E.)
Skills
Business Operations & Leadership
Service Delivery
Client Operations
Technical Support Operations
SaaS & Product Operations
Business Development
Cross-Functional Leadership
Process Improvement
Stakeholder Management
Client Relationship Management
Team Coordination
Training & Quality Management
Product Implementation
Escalation Management
Technology Coordination
Business Development & Commercial Operations | Technology & SaaS Operations | Product Development Coordination | Client Implementation | Technical Support | Service Delivery | BPO & Customer Operations | Team Leadership | Training | Quality Management | Continuous Improvement | Backup Systems | SaaS Development & Management
TARGET LEADERSHIP OPPORTUNITIES
Senior Business Operations | Senior Operations Manager | Head of Operations | Service Delivery Leadership | Client Operations Leadership | Technology Operations | Technical Support Leadership | Product & Technology Operations | Business Development Leadership | Cross-Functional Operations
Personal Information
Availability: Open to remote, hybrid and senior on-site leadership opportunities. Ready to relocate for the right long-term opportunity in India or internationally.
Timeline
Head - Business Development, Ops & Client-Support
AXTELL INFOVISION Chennai
04.2009 - Current
Technical Support & Operations
REMOTE BACKUP SYSTEMS
01.2006 - 01.2009
Technical & International Customer Support
Axtell Inc
03.2003 - 05.2006
Bachelor of Engineering (B.E.)