Satyam Tiwari
Nagpur
Summary
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
8
8
years of professional experience
Work History
Manager( Client servicing)
Indiamart Intermesh pvt ltd
08.2023 - Current
- Client retention: Maintaining and renewing customers.
- Revenue maximization: Increasing revenue by upselling and cross-selling.
- Client satisfaction: Ensuring clients are satisfied and benefiting from IndiaMART.
- Client service: Providing services to clients and acting as a consultant.
- Sales targets: Achieving sales targets and monthly revenue targets.
- Client relationship management: Building and managing professional relationships with clients.
- Problem resolution: Promptly resolving client complaints and queries.
- Data monitoring: Tracking work in process, customer complaints, and accounts receivables.
- Revenue forecasting: Forecasting revenue streams.
- Action plans: Preparing action plans.
- Sales reports: Presenting sales reports
Relationship Manager
HDFC Bank Ltd
09.2022 - 03.2023
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Developed strategies to attract new customers while retaining existing ones.
- Assessed customer requirements on an ongoing basis in order to provide tailored solutions.
Sales Manager( Rural Lending)
Axis Bank Ltd
09.2020 - 09.2022
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Collaborated with marketing team to create promotional materials for target customers.
- Performed analysis of current processes within the sales department to identify areas needing improvement.
Management Trainee ( Apprentice)
JSW Steel Coated Products
Nagpur
11.2016 - 11.2017
- Conducted research and analysis of customer feedback to identify areas of improvement in operational processes.
- Assisted with the development of new policies and procedures for daily operations.
- Analyzed financial statements and budgets to identify cost savings opportunities.
- Implemented process improvements that increased efficiency within the organization.
- Monitored progress of projects against established timelines and milestones.
- Facilitated communication between departments to ensure efficient workflow processes.
Education
PGDM(Marketing) -
Indira School of Autonomous Business Studies
01.2020
B.E(Mechanical) -
G.H Raisoni college of engineering
01.2016
Diploma -
JD Polytechnic
01.2013
SSC -
SDA High School
01.2010
Skills
- Windows (7,8,81 and 10)
- Marketing
- Quick Learner, Feet on street decision maker, Self-motivated
- Account Management
- Cross-Functional Teamwork
- Customer Relations
- Financial Acumen
- Sales proficiency
- Proficient in [Software]
- Strong leadership
- Schedule Management
Accomplishments
- Captain for the Winning Team for Inter College Football and Volleyball Championships in 2019
- Member of the Winning Team for Inter College Basketball Championships in 2019
- Member of the Winning Team for Inter College Counter Strike Championship in 2016
- Member of the Winning Team for College Project Competition in 2016
- 6 Times Star of the Month in Axis Bank as a Sales Manager in Rural Lending ( Pan India)
- Last Year International Tour Winner in Bharat Banking Campaign
- 2 times star of the Month in Indiamart Intermesh Ltd
Internship
- Britannia Industries Ltd., Product Promotion and Customer education about the products, Two Months
- Jsw Steel Coated Products, 1 year, Intership
Personal Information
- Specialization: Marketing
- Date of Birth: 11/25/94
Professionaltrainingworkshops
- 1-week live project in Kellogg's India Pvt. Ltd, Pune
- 10 days' live project in Bajaj finserv, Pune
- 2 Months CAD/CAM PRO-E from government polytechnic college, Nagpur
- MS-CIT (Maharashtra State Certificate in Information Technology)
Languages
English & Hindi
Hobbies and Interests
Football, Cricket Photography, Travelling.
Disclaimer
I hereby declare that the details furnished above are true and correct to the best of my knowledge.
Timeline
Manager( Client servicing)
Indiamart Intermesh pvt ltd
08.2023 - Current
Relationship Manager
HDFC Bank Ltd
09.2022 - 03.2023
Sales Manager( Rural Lending)
Axis Bank Ltd
09.2020 - 09.2022
Management Trainee ( Apprentice)
JSW Steel Coated Products
11.2016 - 11.2017
PGDM(Marketing) -
Indira School of Autonomous Business Studies
B.E(Mechanical) -
G.H Raisoni college of engineering
Diploma -
JD Polytechnic
SSC -
SDA High School
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