Satyam Bhalerao
Nashik
Summary
Dynamic IT professional with a proven track record at Amnex Infotechnologies, excelling in user support and troubleshooting. Leveraging expertise in AWS management and Linux, I successfully optimized workflows and enhanced operational efficiency. Known for swiftly addressing critical issues, I foster strong communication between clients and developers to drive impactful solutions.
Overview
7
7
years of professional experience
Work History
SENIOR SUPPORT EXECUTIVE - ITMS
Amnex Infotechnologies
Ahmedabad
08.2021 - Current
- Managed operations concerning the Intelligent Transit Management System.
- Facilitated seamless communication between clients and developers.
- Verified enhancements made by developers through onsite assessments for clients.
- Coordinated routine tasks efficiently within command center environment.
- Identified gaps in computer systems and network structures for enhancement strategies.
- Swiftly incorporated new abilities into daily responsibilities, boosting efficiency.
- Formulated actionable plans optimizing workflow and meeting deadlines.
- Addressed and escalated critical problems immediately.
- Collected, analyzed and reported on data for use in operational planning.
- Answered user inquiries to resolve computer software or hardware operation problems.
JUNIOR ENGINEER
Bhumika Enterprises
Nashik
05.2018 - 03.2019
- Coordinated with multidisciplinary groups and clients to resolve issues promptly.
- Implemented recovery plans for underperforming operations and resources.
- Performed troubleshooting on ESSL Etimetracklite Software with .NET, as well as both 32-bit and 64-bit Windows files.
- Configured network devices while setting up Etimetracklite web on multiple machines.
- Established centralized system utilizing Etimetracklite web.
- Enhanced user experience through efficient troubleshooting.
- Provided remote assistance to clients.
- Managed network operations and performed system maintenance.
Education
Diploma - Computer Engineering
Shri Mahavir Polytechnic
Nashik01.2018
HSC -
Bhonsala Military College
Nashik01.2016
SSC -
Swami Vivekanand Vidyalaya
Nashik01.2014
Skills
- Linux
- MS Excel
- AWS EC2 management
- AWS IAM management
- AWS monitoring and logging
- User support and troubleshooting
Hobbies and Interests
- Cricket
- Kabaddi
- Trekking
Languages
English
First Language
Marathi
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Timeline
SENIOR SUPPORT EXECUTIVE - ITMS
Amnex Infotechnologies
08.2021 - Current
JUNIOR ENGINEER
Bhumika Enterprises
05.2018 - 03.2019
Diploma - Computer Engineering
Shri Mahavir Polytechnic
HSC -
Bhonsala Military College
SSC -
Swami Vivekanand Vidyalaya
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