Satya Naga Vinay Pathada
Tuni
Summary
Experienced Support Engineer skilled in user support and troubleshooting. Adept at identifying root causes and implementing lasting solutions. Thrives in high-pressure environments, addressing customer concerns with years of expertise.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Support Engineer
TCS
Hyderabad
11.2021 - Current
- I have worked on an internal project for 1 year, and it is a crisis management in R-planner.
- Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
- Engaged in providing production support for external project contracted by Citi Bank.
- Managed user inquiries, incidents, and requests for 4 applications using ServiceNow tool. Experienced in job scheduling and continuous monitoring with Auto-sys tool.
- Aided in the coordination of tasks related to prod & cob responsibilities on weekends, facilitating efficient sprint deployment and fixes.
- Created knowledge base documents for frequently asked questions.
- Completed root cause analysis on routine and complex problems.
Education
Bachelor Of Computer Applications - Computer Science
Aditya Degree College
Tuni, Andhra Pradesh, India09.2021
Skills
- Flexibility
- Adaptability
- Technical Support
- Remote assistance
- Application support
- Incident Management
- Troubleshooting skills
Certification
- Received an Outstanding performance award in my current project.
- Received awards for the active participation in various activities through out the year.
Timeline
Support Engineer
TCS
11.2021 - Current
Bachelor Of Computer Applications - Computer Science
Aditya Degree College
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