Satyanarayan Panda
Bhubaneswar
Summary
Results-driven Application Support Engineer at VOLVO TSP, adept at troubleshooting and deploying software solutions. Successfully resolved escalated tickets while maintaining high customer satisfaction. Proficient in root cause analysis and technical documentation, leveraging skills in Python and ITIL frameworks to enhance application performance and streamline processes.
Overview
3
3
years of professional experience
Work History
Application Support Engineer
VOLVO TSP - Ascendum
Bengaluru
08.2022 - Current
- Carried out multiple office and administrative responsibilities for on-location support.
- Updated and maintained knowledge base information for documentation and future reference.
- Investigated customer reported problems related to software applications and identified solutions to resolve them.
- Provided technical guidance to users on application-related issues, including installation, configuration, upgrades and troubleshooting.
- Deployed patches or updates for existing applications following change management guidelines.
- Resolved escalated tickets related to application support within agreed upon SLAs.
- Tested software applications prior to deployment in production environment.
- Conducted root cause analysis to identify basis of application problem.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Assisted with the planning, testing, implementation, maintenance, monitoring and evaluation of various applications used by the organization.
- Facilitated migration of legacy systems to modern application frameworks and architectures.
- Performed quality assurance tests on newly developed or modified software applications prior to release.
- Identified, debugged, and fixed system bottlenecks and problems.
Education
B.Tech - Mechanical Engineering
BPUT
Odisha01-2021
Skills
- Application troubleshooting
- Software deployment
- Root cause analysis
- Quality assurance
- Technical documentation
- ITIL framework
- API integration
- Database management
- Microservices
- Sql
- Python
- Ticketing tools
Languages
Odia
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Application Support Engineer
VOLVO TSP - Ascendum
08.2022 - Current
B.Tech - Mechanical Engineering
BPUT
Similar Profiles
Madhusudan C KMadhusudan C K
System Verification Engineer at Ascendum solutions India pvt ltd Client : Volvo trucksSystem Verification Engineer at Ascendum solutions India pvt ltd Client : Volvo trucks
Lance WinterLance Winter
Travelling SEA at -Travelling SEA at -
Paula Andra MateiPaula Andra Matei
Maternity leave at -Maternity leave at -