SATYANARAYAN SINGH
Sikandra Rao
Summary
Dedicated and results -driven professional with 10+ experience in retail operations, Client Servicing and sales Management
. Skilled in both front-end and Back-end operations with expertise in Inventory Control, compliance, MIS and customer Service &Relationship Management. Strong interpersonal and communication Skill with proven adaptability to diverse work environments. Committed to leveraging knowledge, skills, and determination to contribute to organizational growth and success.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Relationship Manager (DM II)
ICICI BANK LTD
Lucknow
12.2022 - Current
- Built and maintained strong customer portfolios, delivering 360 cross-selling across banking products (LI, MF, CASA, Demat, Loans, Insurance, Business Banking, etc.).
- Acquired new preferred customers and deepened existing relationships through tailored financial solutions.
- Ensured customer retention and satisfaction by acting as a dedicated point of contact and delivering high-quality service.
- Managed comprehensive branch banking operations including audit, compliance, FTR, account opening, and customer service delivery with strict adherence to audit and compliance standers.
- Supervised daily operations of current accounts, ensuring compliance with established processes and service standards.
- Handling both financial and non-financial transactions and cash management.
- Collaborated with staff to implement new service initiatives.
Store Manager
JIVA GROUP
Saharanpur & Bareilly
09.2017 - 12.2022
- Collaborated with staff to implement new customer service initiatives to resolve issues and exceed goals.
- Address customer complaints directly to ensure satisfaction and resolve issues effectively.
- Protect employees and customers by providing a safe and clean store environment.
- Complete store operational requirements by scheduling and assigning employees, following up on work results.
- Maintain the stability and reputation of the store by complying with legal requirements.
- Managed controllable costs to ensure profitability of operations.
- Effectively negotiated with vendors and successfully cost cutting in company expenses by 20-30%.
- Maintained inventory through implementation of PO plans and coordination with warehouse and shippers.
- Manage stock levels and make key decisions about Inventory control & Move Orders as per FIFO standards.
- Manage Marketing Campaigns and other activities Offer Promotions.
- Build relationships with customers on Inbound and Outbound Calls as well as store walking.
- Contributed to team effort by accomplishing related results.
- Prepared daily inventory MIS for team circulation and ensured shift flexibility.
- Maintained Store Records, Reports, MIS and Store Internal Audit Management.
Store Leader
Reliance Jio Infocome Ltd (Jio Digital Store)
Saharanpur
09.2016 - 09.2017
- Store Operations.
- Driving Sales & Customer service.
- Process & SOP Management.
- Inventory Management (GRN, STO& others).
- Reduction of shrinkage & Total Loss.
- Monitor and control expenses through efficient store operations.
- Impart training to store staff and equip them with the skills to understand and fulfill consumer needs.
- Ensuring timely flow of information to facilitate reviews, reporting and initiation of action.
- Maintaining All Store reports and data analysis.
- Maintaining Hygiene: Ensure the store and store vicinity is neat and clean all the time.
Coordinator
Medigram The Super Specialty Hospital Saharanpur
Saharanpur
11.2015 - 09.2016
- Communicate with the management to prepare a strategy for operations to run efficiently.
- The performance of the operations of both internal service providers and external service providers.
- Look after Hospital Operations.
- Smooth functioning of OP &IP patient flow.
- Staff Shift Management.
- Patients counseling.
- Smooth patient discharge protocol.
- Floor management.
Store Relationship Associate
Reliance Retail Ltd (SMSL)
Faridabad (Crown Interiors mall)
02.2014 - 08.2014
- Setting and monitoring sales objectives.
- Fulfills the sales strategies, feedback and marketing plans.
- Contributing to meeting sales targets.
- Keeping up to date with industry developments.
- Answering customer queries.
- Mediating disputes with customers.
Education
MBA - HRM
Sri Venkateshwara University
B.COM -
AD Institute of Higher Edu.
Modern Office Management And Secretarial Practice
GOVT POLYTECHNIC SAHARANPUR
08.2014 - 06.2016
B.Sc -
SKYR Degree College S.Rao
07.2010 - 07.2013
12Th -
KRS Inter college
07.2009 - 06.2010
10Th -
KRS Inter college
06.2006 - 05.2007
Skills
- Retail Operation & Client Services
- Sales Team Building & Leadership
- New Business Development
- Inventory & Compliance Management
- Transaction Monitoring & Campaign Execution
- Performance analysis & Reporting
- Front-End & Back-end Retail Operations
- Audit and Compliance
- Team Handling and Management
- MS Office and Excel
- SAP
- Steno Graphic (Hindi & English)
- Good problem solving and decision-making skills
- Fast Learning
- Solution mindset
- Channel Management
- Customer relationship management
- Cross-selling strategies
- Compliance auditing
- Financial transactions
- Cash management
- Inventory control
- Store operations management
- Vendor negotiation
- Team collaboration
- Problem solving
- Effective communication
- Customer retention strategies
- Performance analysis
- Training and development
- Customer relationships
- Regulatory compliance
- Service delivery enhancements
- Client acquisition
- Investment and wealth planning
- Customer portfolio management
Core Competency
- Retail Operation & Client Services
- Sales Team Building & Leadership
- New Business Development
- Inventory & Compliance Management
- Transaction Monitoring & Campaign Execution
- Performance analysis & Reporting
- Front-End & Back-end Retail Operations
- Audit and Compliance
Internship
Employee Life Cycle Management (HR)
Reliance Retail Ltd, Corporate Office ?•Separation, Listing, Joining Formalities, ESIC and PF Process
Certification
- CCC Certificate, 2016
- NISM (AMFI) Certificate, 2016
- IRDA Certificate, 2016
- Power BI Certificate, 2016
Languages
- English
- Hindi
- English
Hobbies and Interests
- Listening Music & Watching Movies/ Web Series
- Internet Browsing & Reading and learning
- Cooking Foods
Personal Information
- Father's Name: Late Shri Ram Chandra Singh
- Date of Birth: 08/20/92
- Marital Status: Married
Timeline
Relationship Manager (DM II)
ICICI BANK LTD
12.2022 - Current
Store Manager
JIVA GROUP
09.2017 - 12.2022
Store Leader
Reliance Jio Infocome Ltd (Jio Digital Store)
09.2016 - 09.2017
Coordinator
Medigram The Super Specialty Hospital Saharanpur
11.2015 - 09.2016
Modern Office Management And Secretarial Practice
GOVT POLYTECHNIC SAHARANPUR
08.2014 - 06.2016
Store Relationship Associate
Reliance Retail Ltd (SMSL)
02.2014 - 08.2014
B.Sc -
SKYR Degree College S.Rao
07.2010 - 07.2013
12Th -
KRS Inter college
07.2009 - 06.2010
10Th -
KRS Inter college
06.2006 - 05.2007
MBA - HRM
Sri Venkateshwara University
B.COM -
AD Institute of Higher Edu.