SATYAPRAKASH SAHOO

Working as a Facility Duty Manager role at Accenture, Bhubaneswar.

Duties and Responsibilities:

· Service Delivery: Oversee the delivery of soft services, including cleaning, landscaping, waste management, pest control, and other related facility services. Ensure that service levels meet or exceed agreed-upon standards

· Customer Satisfaction: Proactively engage with clients to assess their satisfaction levels, address concerns, and identify opportunities for improvement. Implement strategies to enhance the customer experience and foster loyalty.

· Operational Excellence: Collaborate with internal teams, including Facility Managers, to ensure effective coordination and execution of services. Monitor performance metrics and implement corrective actions as needed.

· Contract Compliance: Ensure that all services delivered comply with contract terms and service level agreements (SLAs). Conduct regular audits to identify gaps and implement improvement plans.

· Financial Management: Monitor budgetary performance, control costs, and identify opportunities for cost optimization without compromising service quality. Provide accurate and timely financial reporting to clients.

· Vendor and Supplier Management: Oversee relationships with vendors and suppliers to ensure compliance with contractual obligations. Evaluate vendor performance and initiate improvement actions when necessary.

· Health and Safety: Collaborate with the Health and Safety team to ensure that all services comply with applicable health, safety, and environmental regulations. Conduct regular inspections and implement corrective actions.

· Innovation and Continuous Improvement: Stay updated on industry best practices and emerging trends. Identify opportunities for innovation and continuous improvement in service delivery, processes, and technology.

Currently Working at Awfis Space Solutions Limited, Bhubaneswar.

Duties and Responsibilities:

· Perform ASR and margin analysis.

· Manage expenses efficiently.

· Oversee collections and renewals.

· Handle vendor management.

· Implement retail management strategies.

· Build and expand our community through events and hyperlocal alliances and partnerships.

· Ensure client satisfaction and high-quality service delivery, leading to maximum renewals at budgeted seat prices.

· Maintain a CSAT score above target levels.

· Encourage every member to become a brand ambassador for AWFIS.

· Focus on training and development of staff.

· Provide guided practice and coaching to subordinates and the facility team.

· Pursue self-development and prepare for the next career level, such as shadowing a Community Manager.

· Vendor Management:

· Oversee facilities management and ensure the center's upkeep.

· Be diligent in adhering to the Preventive Maintenance Calendar.

· Ensure compliance with established protocols and guidelines.

· Adapt to environmental governance nuances with care.

· Client Engagement and Brand Initiatives.

· Execute activities related to client engagement and brand initiatives.

· Carry out all company-driven ideas and initiatives effectively.

· Act as a team player by collaborating with team members and other stakeholders to drive successful execution.

I have worked as a Guest Service Associate at Ginger Hotel in Mumbai Mahakali (MIDC), a TATA Enterprise.

Duties and Responsibilities:
- · Generate new business from the broker sector and achieve production targets by introducing the company's product range to both existing and new producers.

· Establish and nurture relationships with existing and potential producers to secure prospective business that aligns with the company's underwriting criteria.

· Maintain existing relationships to protect the current portfolio of business.

· Be prepared to travel throughout Victoria and occasionally interstate.

· Develop a deep understanding of the company's products.

· Conduct training sessions and presentations for advisors.

· Provide feedback to the underwriting department to ensure quality service and adherence to underwriting standards.

· Assist in various departmental matters as needed.

· Demonstrate business planning skills to meet visitation and sales targets.

· Engage in international business development on both direct and reinsurance bases.

· Identify target customers and segments for new products and services.

· Present a clearly differentiated value proposition to the market.

· Focus on revenue growth and the extension of products.