Satyaranjan Samantaray
Cuttack
Summary
Dynamic professional with over 2 years of diverse experience across the automobile and finance sectors, specializing in sales, marketing, customer experience management, and revenue operations. Proven expertise in driving dealer transformation initiatives, enhancing customer satisfaction (NPS), and optimizing dealership processes for TVS Motor Company across Odisha. Skilled in relationship management, data analysis, and strategic planning. Seeking to leverage my experience to transition into a Manager role within the automobile industry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dealer Performance Lead
TVS Motor Company Pvt Ltd
Odisha
02.2024 - Current
- Lead the Dealer Transformation project across the entire Odisha region, implementing quality processes around customer experiences (buyer & non-buyer NPS, CLF, FnC).
- Conducted dealership reviews alongside Territory Managers (TMs) and provided actionable feedback for improvement.
- Delivered crucial inputs towards customer experience, network management, and dealership staff training to the Center of Excellence (COE).
- Ensured the deployment of skill matrix-based training at dealerships and supported 5S & TPM culture initiatives.
- Co-created action plans with dealers and TMs to achieve Platinum dealership status in QLQD.
- Promoted the adoption of digital platforms for effective PDCA (Plan-Do-Check-Act) and horizontal deployment of best practices.
Office Associate (Finance and Operations)
GAIL India Ltd (Hawk Securities Pvt Ltd), Revenue-Contractual
Bhubaneswar
12.2021 - 01.2023
- Managed data entry, revenue records, and financial accounts, ensuring accurate and up-to-date records.
- Verified and processed compensation amounts for GAIL pipeline installation projects.
- Reconciled revenue records with financial statements and resolved discrepancies.
- Conducted on-site visits with Revenue Inspectors to projected lands and prepared detailed reports.
Officer Trainee (Sales & Marketing)
Stock Holding Corporation of India
Ranchi
11.2019 - 09.2020
- Spearheaded MIS reporting and data management of revenue and conversions, utilizing MS Excel for daily reporting.
- Extracted data from internal databases using SQL for customer acquisition and lead generation.
- Handled and optimized trading portfolios for multiple clients, recommending investment strategies in potential stocks.
- Focused on relationship building and profiling key potential customers, successfully converting them into investible clients.
- Conducted sales and marketing initiatives to drive customer acquisition and revenue growth.
Education
MBA - Marketing And Finance
Srusti Academy of Management
Bhubaneswar, Odisha01-2021
Bachelor of Science - Physics
Stewart Science College
Cuttack, Odisha01-2017
Under Graduation - Science
J.K.B.K Junior College
Cuttack, Odisha01-2014
School -
Kendriya Vidyalaya
Cuttack, Odisha01-2012
Skills
- Sales & Marketing: Customer relationship management, lead generation, revenue optimization
- Customer Experience Management: NPS, CLF, FnC, customer satisfaction improvement
- Dealership Operations: Dealer transformation, process implementation, quality assurance
- Financial Management: Revenue record maintenance, financial reconciliation, data entry
- Data Analysis: MS Excel, Python, PowerBI/Tableau, SQL, MIS reporting
- Strategic Planning: Action plan development, process improvement, 5S & TPM culture
Certification
- Advanced Machine Learning
- Advanced Analytic Framework
- Tableau
- SQL
- Advanced Python
- Advanced Excel
Languages
Odia
First Language
Hindi
Proficient (C2)
C2
English
Advanced (C1)
C1
Timeline
Dealer Performance Lead
TVS Motor Company Pvt Ltd
02.2024 - Current
Office Associate (Finance and Operations)
GAIL India Ltd (Hawk Securities Pvt Ltd), Revenue-Contractual
12.2021 - 01.2023
Officer Trainee (Sales & Marketing)
Stock Holding Corporation of India
11.2019 - 09.2020
MBA - Marketing And Finance
Srusti Academy of Management
Bachelor of Science - Physics
Stewart Science College
Under Graduation - Science
J.K.B.K Junior College
School -
Kendriya Vidyalaya
- Advanced Machine Learning
- Advanced Analytic Framework
- Tableau
- SQL
- Advanced Python
- Advanced Excel
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