SATYA SWAGATAM PANDA
Bhubaneswar
Summary
Dynamic consultant with Capgemini, specializing in DevOps practices for financial applications. Achieved high availability and streamlined deployments while enhancing operational efficiency through automation. Expert in AWS and incident management, fostering cross-functional collaboration to optimize processes and elevate client satisfaction. Proven track record in problem-solving and performance tuning.
Overview
5
5
years of professional experience
Work History
Consultant
Capgemini
Hyderabad
10.2020 - Current
- Implemented DevOps practices for financial applications, achieving high availability and streamlined deployments.
- Automated production tasks through custom scripts, enhancing operational efficiency.
- Provided L1 and L2 support for batch and real-time applications in cloud and on-premise environments.
- Managed issue prioritization and facilitated quarterly application releases with detailed incident trend reports.
- Led incident, problem, and IT change management processes, ensuring compliance with best practices.
- Collaborated with cross-functional teams to improve system performance and user experience.
- Conducted process reviews to identify gaps and implement corrective actions for continuous improvement.
- Ensured adherence to SLAs and KPIs, maintaining high client satisfaction levels.
Education
Bachelor of Technology - Computer Science & Information Technology
ITER, Siksha 'O' Anusandhan
Bhubaneswar01.2020
Higher Secondary -
St. Xavier's High School
Kedargouri, Bhubaneswar01.2016
Secondary -
Mother's Public School
Unit 1, Bhubaneswar01.2014
Skills
☁ Cloud & Platform Technologies
AWS OpenShift Pivotal Cloud Foundry
🔍 Monitoring & Observability
Instana Datadog Kibana
🚀 CI/CD & DevOps Tools
Jenkins AutoSys Tivoli Scheduler
💻 Programming & Operating Systems
Java Unix
🛠️ IT Service Management & Operations
ServiceNow Incident Management Failure Analysis Service Level Agreements (SLAs)
🧩 Application Support & System Operations
Application Support Troubleshooting & Maintenance Performance Tuning Reporting & Documentation
📈 Process & Performance Optimization
Process Improvement Process Optimization Trend Analysis
👨💻 Development & Engineering
Debugging Requirement Analysis
🤝 Collaboration & Leadership
Team Leadership & Development Cross-functional Collaboration Team Collaboration Employee Management Client Relationship Management
🧠 Problem Solving & Decision Making
Analytical Problem-Solving Decision-Making
Awards
Customer Delight, 01/01/23 - 06/30/23, In recognition of outstanding performance and lasting contribution in H1-2023.
Languages
- English
- Hindi
- Odia
Personal Information
Date of Birth: 10/21/98
Timeline
Consultant
Capgemini
10.2020 - Current
Bachelor of Technology - Computer Science & Information Technology
ITER, Siksha 'O' Anusandhan
Higher Secondary -
St. Xavier's High School
Secondary -
Mother's Public School
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