SATYENDER KUMAR
H.No 580 Bhowapur Kaushambi Ghaziabad
Summary
Results-driven Retail Operations Professional with over 13 years of extensive experience in large-format retail, hypermarkets, and e-commerce operations. Proven expertise in store operations, fresh category management (F&V & CF), inventory control, cold chain compliance, team leadership, and customer service excellence. Known for strong work ethic, teamwork, integrity, and a continuous drive to achieve organizational goals. Seeking to grow with a progressive organization while contributing to operational excellence and business growth.
Overview
19
19
years of professional experience
Work History
Shift Manager
BigBasket
Greater Noida
08.2020 - Current
- Manage end-to-end operations for Fresh Categories (F&V & CF) ensuring quality, freshness, and availability.
- Responsible for order opening, dispatch coordination, and inventory movement tracking.
- Maintain cold chain processes and temperature controls as per company SOPs.
- Monitor and control freshness losses and damages, improving operational efficiency.
- Train, mentor, and supervise team members to maximize productivity and performance.
- Prepare staff schedules, manage attendance, approve leaves, and arrange shift coverage.
- Improve operational procedures to enhance productivity while controlling costs.
- Maintain calm leadership during high-volume operations and critical situations.
- Support recruitment, interviews, and training of new and backup associates.
- Track receipts, employee hours, and inventory transactions accurately.
Department Manager
Future Retail Ltd. (Big Bazaar)
Kalkaji
01.2018 - 08.2020
- Coached sales associates on product knowledge, selling techniques, and incentives, improving customer satisfaction.
- Coordinated with merchandising teams for floor planning, product placement, and store layout changes.
- Reconciled daily sales and prepared revenue and performance reports.
- Developed daily and weekly sales plans based on trends and forecasts.
- Evaluated operational performance using data analytics to optimize results.
- Managed inventory and receiving operations to ensure optimal stock levels.
- Prepared detailed reports for sales, inventory, shrink control, and safety compliance.
- Built a performance-driven team culture focused on customer satisfaction and accountability.
Assistant Store Manager
Ninety Nine General Retail Ltd.
Indirapuram
03.2013 - 01.2018
- Led a team of 10 staff members, including roster planning and daily task allocation.
- Contributed to store sales, profitability, and visual merchandising excellence.
- Oversaw daily store operations, staff briefings, and service quality improvements.
- Delivered superior customer service and maximized sales opportunities through team coaching.
- Handled customer queries and ensured timely resolution.
- Managed inventory, stock audits, inward and outward material tracking.
- Coordinated with HR on staff issues, compliance, and policy implementation.
- Trained staff to achieve sales targets and improve productivity.
- Analyzed sales trends and recommended operational improvements.
- Maintained excellent attendance and demonstrated quick adaptability to new responsibilities.
Customer Service Manager
Aditya Birla Retail Ltd. (More Mega Store – Hypermarket)
Rohini
06.2010 - 03.2013
- Managed Fresh & FMCG sections with responsibility for planograms and pricing.
- Supervised a team of 12 members, including shift scheduling and daily briefings.
- Resolved customer complaints and strengthened customer relationship management.
- Managed dump, warehouse operations, and price benchmarking.
- Ensured department hygiene, cleanliness, and food safety standards.
- Organized in-store promotions and monitored daily sales performance.
- Maintained records of high-value products and shrink control.
- Achievements: Awarded Employee of the Month for two consecutive months.
- Streamlined operations to improve customer service and efficiency.
- Consistently exceeded sales targets through proactive customer engagement.
Team Member
Spencer Retail Ltd.
Sahibabad
01.2010 - 06.2010
Customer Service Associate
Reliance Retail Ltd. (Reliance Fresh)
Krishna Nagar
01.2007 - 12.2007
- Facilitated customer inquiries and product selections to enhance shopping experience.
- Processed transactions with accuracy and efficiency at cash register.
Education
Bachelor of Arts (B.A.) -
C.C.S. University
MeerutSenior Secondary (12th) -
N.I.O.S. Board
Secondary (10th) -
C.B.S.E.
DelhiSkills
- Retail operations management
- Category management (fresh produce and dairy)
- Inventory control and shrink reduction
- Cold chain compliance
- Team leadership and training
- Customer relationship management
- Sales planning and analysis
- SOP compliance and improvement
- Vendor coordination
Languages
English
Elementary (A2)
A2
Hindi
Beginner
A1
Affiliations
Playing and Watching Cricket
Timeline
Shift Manager
BigBasket
08.2020 - Current
Department Manager
Future Retail Ltd. (Big Bazaar)
01.2018 - 08.2020
Assistant Store Manager
Ninety Nine General Retail Ltd.
03.2013 - 01.2018
Customer Service Manager
Aditya Birla Retail Ltd. (More Mega Store – Hypermarket)
06.2010 - 03.2013
Team Member
Spencer Retail Ltd.
01.2010 - 06.2010
Customer Service Associate
Reliance Retail Ltd. (Reliance Fresh)
01.2007 - 12.2007
Bachelor of Arts (B.A.) -
C.C.S. University
Senior Secondary (12th) -
N.I.O.S. Board
Secondary (10th) -
C.B.S.E.