Satyendra Kumar
New Delhi
Overview
17
17
years of professional experience
Work History
Senior Key Account Manager
Fatton Logistics Pvt Ltd
11.2025 - Current
- Managed key account matters including solving issues, updating on project milestones, attending meetings and managing other communications.
- Developed new business opportunities in existing customer portfolios to meet, upgrade and cross-sell revenue targets.
- Developed New Overseas Channel Partner with existing channel partner to upgrade rate level & Service.
- Applied excellent negotiation, upselling and sales techniques to maximise revenue.
- Analysed client needs to recommend products and services that matched their requirements, enhancing client satisfaction.
- Developed and maintained strong relationships with key accounts, leading to a 15% increase in annual revenue.
- Tracked and analysed key account trends, identifying opportunities for growth and eliminating potential threats.
- Cultivated solid and loyal relationships with existing clients to deliver demand generation.
- Utilised tools such as CRM for streamlined process management and reporting.
- Set prices based on market capacity and demand to achieve revenue targets.
Key Account Manager
HTL Logistics Pvt Ltd
08.2020 - 10.2025
- Monitor day to day customer queries in common mail box & respond accordingly.
- Negotiate Freight rate (Ocean Freight) with Overseas agent, Console Agent as per customer query.
• Preparing Quotation and sending to customer, either Import (Air Or Sea) or Export(Air Or Sea).
• Sales meeting with customer and generate new sales for the company.Communicating with customer to solve his query and generate more business query for the company. - Monitored client satisfaction through regular feedback mechanisms, adapting strategies to meet evolving needs.
- Prepared and presented technical and commercial offers to clients based on company standards.
- Maintained MIS Report on Monthly Basis and shared with Management.
•
Implement rules strongly with team members issue by Company Management.
•
Always try to add new overseas agent with Company for new business opportunity - Actioned customer feedback to improve product and service provisions.
Assistant Manager
TXM Logistics Pvt Ltd
08.2017 - 03.2019
- Managed customer inquiries through centralised email system, ensuring timely resolution and customer satisfaction.
- Administered everyday activities and coordinated international freight logistics with overseas agents, optimising delivery processes.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Oversaw daily operations activity including Air Import & Sea Import Related document & query.
- Facilitated communication between staff and senior management, strengthening collaboration and alignment on operational goals.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
Customer Service Coordinator
V & O Logistics Pvt Ltd
02.2012 - 07.2017
- Create booking for Air Import & Ocean Import.
- Reviewed draft document with customer for approval and processed final document.
- Managed the filing of manifests for air and sea shipments to support shipping operations.
- Share Final Document with CHA Team for BOE Filling and further process.
- Air & Ocean Sea Shipment Tracking properly with their website.
- Coordinated with CHA team to ensure accurate paper filling and prevent delays or penalties during customs process.
- Maintained MIS Report for all customer queries and shared with Senior team member.
- Followed up with customers for new inquiries and maintained ongoing business relationships.
Management information system executive
Max Life Insurance Company Ltd
02.2009 - 01.2012
- Streamlined data collection methodologies, reducing time spent on data entry and increasing data quality.
- Prepared detailed reports summarising findings from data analyses, highlighting key recommendations for strategic planning.
- Created tailored reports to meet specific departmental needs as directed by management.
- Maintained all Data in Excel & prepared Data Sheet to present with Analystics way to Managment.
- Update the daily Status performance report of customer care for MNYL and Genpact.
Education
Bachelor of Arts - BA (HNS)
Atma Ram Sanatan Dharm College
Delhi, DL01-2004
Skills
- Client management
- Strategic negotiation
- Growth strategies
- Market analysis
- Pricing strategies
- Cross-selling
- Project management
- Data analysis
- Problem solving
- Team collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Key Account Manager
Fatton Logistics Pvt Ltd
11.2025 - Current
Key Account Manager
HTL Logistics Pvt Ltd
08.2020 - 10.2025
Assistant Manager
TXM Logistics Pvt Ltd
08.2017 - 03.2019
Customer Service Coordinator
V & O Logistics Pvt Ltd
02.2012 - 07.2017
Management information system executive
Max Life Insurance Company Ltd
02.2009 - 01.2012
Bachelor of Arts - BA (HNS)
Atma Ram Sanatan Dharm College