Satyendra Kushwaha
Delhi
Summary
An Experienced IT professional having exposure in various industries like Supply Chain Management, E-Commerce Logistics Management and IT. Skilled in Requirement Gathering, Quality Assurance, System Integration, IT Infra Management. Proficient in SQL, MS Excel, JIRA & Postman. Looking for a new and challenging managerial position that will make best use of existing skills & experience and also help me grow personally and professionally.
Overview
17
17
years of professional experience
Work History
IT Manager
DTDC Express Ltd
Samalkha, DL
04.2019 - Current
- Working as Manager-IT for International Division, taking care of all system and applications such as Get Online system, CTBS systems, Ships applications.
- Global SPOC for Get online (Shipping, Manifesting, Tracking, 3rd party Label generation tool) and Get back (Billing, Pricing, Invoicing).
- Provided assistance to over 20 team members and implemented IT system management program to monitor IT infrastructure, applications, and servers.
- Improved system availability to 99.7% by training quality assurance team to support delivery system, ensuring excellent quality in software testing.
- Provided IT application support globally to agents and customers.
- Co-coordinating with business teams to gather and define system requirement.
- Working closely with operations and sales team to improve business processes.
- Analysis gaps in current system and implementing automatons to reduce manual dependence.
- Co-ordinate with internal & external stakeholders for the integration between different system through Push/Pull APIs.
- Facilitate training sessions with cross functional teams and participate in UAT sessions.
- Providing technical support to internal users and external customers.
- Leading system integration with global 3rd party carriers like DHL, FedEx, Aramex, UPS.
- IT Compliance
- Team Development
- IT Budgeting
- Software Development
- Technical Troubleshooting
- Multitasking Abilities
- System Integration
- Business Analysis
- API Support
- Quality Assurance
- User Support
- Operating system management
Assistant IT Manager
DTDC Express Ltd
Chandigarh, DL
05.2013 - 03.2019
- Leading team of 15+ engineers in HHPJ/UPT Region.
- Responsible for implementation of new system changes in region.
- Conducting regular meeting with cross functional team to train them about new system features.
- Gathering feedback from regional system users for further improvement of system.
- Responsible for maintenance of server room.
- SQL Server Backup on regular basis of all branches.
- Responsible for preparing IT budget for region.
- Leading weekly review of ITSM tickets with team to increase on time closure of tickets.
- Providing technical support to internal users and external customers.
- Responsible for implementation of new system changes Globally within time frame without Business Impact.
- Working closely with operations and sales team to improve business processes.
- Project Management using JIRA
Senior IT Executive
DTDC Express Ltd
Delhi, DL
04.2009 - 04.2013
- Providing hardware, LAN & Software support to the users.
- Handling for Level 2 Escalations related to network, devices, applications for UP branches.
- Providing ERP application support to end users across branches.
- Responsible for implementation of new policies at all branches.
- Ensuring data backup for business users.
- Asset Management.
- Leading team of 10+ engineers in SDL Region.
- Vendor Management.
Education
BCA - Bachelor of Computer Applications
IIMT (Intellectual Institute of Management &Technology)
01.2018
Diploma - Hardware & Networking
CMS Institute
New Delhi, India01.2009
12th - Science Education
UP Board
Allahabad01.2005
10th - Science Education
UP Board
Allahabad01.2003
Skills
- Product Development
- ITIL Framework
- Problem-solving abilities
- Infrastructure Planning
- Decision-Making
- Project Coordination
- Application / Portal Support
- IT Compliance
- Team Development
- IT Budgeting
- Software Development
- Technical Troubleshooting
- Multitasking Abilities
- System Integration
- Business Analysis
- API Support
- Quality Assurance
- User Support
- Operating system management
Timeline
IT Manager
DTDC Express Ltd
04.2019 - Current
Assistant IT Manager
DTDC Express Ltd
05.2013 - 03.2019
Senior IT Executive
DTDC Express Ltd
04.2009 - 04.2013
BCA - Bachelor of Computer Applications
IIMT (Intellectual Institute of Management &Technology)
Diploma - Hardware & Networking
CMS Institute
12th - Science Education
UP Board
10th - Science Education
UP Board