Satyendra Nath Majumdar
Summary
Experienced with managing guest services operations and ensuring high levels of Guest satisfaction. Utilizes effective problem-solving strategies and team leadership to streamline operations. Track record of fostering positive guest experiences and maintaining service standards.
Overview
9
9
years of professional experience
Work History
SR.F&B CAPTAIN
THE GOLDEN TULIP HOTEL
12.2022 - Current
- Organizing duty roaster of service staff.
- Cost control, inventory, training, maintaining SOP for quality.
- Able to introduce innovative ideas for generating targeted sale for guest interactions.
F&B CAPTAIN
REGENTA INN(PRE OPENING) By ROYAL ORCHID HOTELS
01.2020 - 12.2022
- Completes the daily responsibilities that are set for each shift.
- Complete closing duties, including restocking items, turning off lights, etc.
- Conducts monthly inventory checks on all operating equipment and supplies.
- Take an active role in coaching and developing junior staff.
F&B GUEST SERVICE ASSOCIATE
SESONS HOTEL
10.2019 - 01.2020
- Greeting customers, escorting them to seats, taking orders, and serving Food & Beverages.
- Explaining menu, items and specials & offering personal attentive treatment.
JOB TRAINEE
SEASONS HOTEL
09.2017 - 10.2019
INDUSTRIAL TRAINEE
STERLING GOA CLUB
02.2016 - 08.2016
Education
Diploma course -
Futurestic Institute of hotel Management
01.2016
Higher Secondary - West Bengal board
Gangnapur high School
01.2013
Matriculation - West Bengal board
Gangnapur high School
01.2011
Skills
- IDS Knowledge
- Computer Knowledge
- Excellent Verbal communication
- Leadership qualities
- Guest service
- Active listening
- Relationship building
- Relationship building
Languages
English
Hindi
Bengali
Hobbies and Interests
- Listening music
- Playing cricket
Passport Details
- Passport Number : U7302148
- Issue date : 07/02/2020
- Expiry date : 06/02/2030
- Passport Place Of Issue : KOLKATA
Disclaimer
I hereby state that all the information noted above is accurate to the best of my beliefs & I take full responsibility for the correctness of the information.
Timeline
SR.F&B CAPTAIN
THE GOLDEN TULIP HOTEL
12.2022 - Current
F&B CAPTAIN
REGENTA INN(PRE OPENING) By ROYAL ORCHID HOTELS
01.2020 - 12.2022
F&B GUEST SERVICE ASSOCIATE
SESONS HOTEL
10.2019 - 01.2020
JOB TRAINEE
SEASONS HOTEL
09.2017 - 10.2019
INDUSTRIAL TRAINEE
STERLING GOA CLUB
02.2016 - 08.2016
Higher Secondary - West Bengal board
Gangnapur high School
Matriculation - West Bengal board
Gangnapur high School
Diploma course -
Futurestic Institute of hotel Management
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