Satyendra Kumar Kushwaha

· Working as Manager-IT for International Division, taking care of all the system and applications such as Get Online system, CTBS systems, Ships y applications.

· Global SPOC for Get online (Shipping,Manifesting,Tracking,3rd party Label generation tool) and Get back (Billing,Pricing,Invoicing)

· Provided assistance to over 20 team members and implemented an IT system management program to monitor IT infrastructure, applications, and servers.

· Improved system availability to 99.7% by training the quality assurance team to support the delivery

system, ensuring excellent quality in software testing.

· Provided IT application support globally to agents and customers.

· Co-coordinating with business teams to gather and define the system requirement

· Working closely with operations and sales team to improve business processes.

· Analysis gaps in current system and implementing automatons to reduce manual dependence

· Co-ordinate with internal & external stakeholders for the integration between different system through Push/Pull APIs

· Facilitate training sessions with the cross functional teams and participate in UAT sessions

· Providing technical support to internal users and external customers

· Leading the system integration with global 3rd party carriers like DHL, FedEx, Aramex, UPS

· Responsible for the implementation of new system changes Globally within time frame without Business Impact

Project Management using JIRA

• · Leading team of 15+ engineers in HHPJ/UPT Region
• · Responsible for implementation of new system changes in region
• · Conducting regular meeting with cross functional team to train them about new system features
• · Gathering feedback from regional system users for further improvement of system
• · Responsible for maintenance of server room
• · SQL Server Backup on regular basis of all branches
• · Responsible for preparing IT budget for region
• · Leading weekly review of ITSM tickets with team to increase on time closure of tickets
• · Providing technical support to internal users and external customers
• · Responsible for implementation of new system changes Globally within time frame without Business Impact
• · Working closely with operations and sales team to improve business processes
• Project Management using JIRA

· Providing hardware, LAN & Software support to the users

· Handling for Level 2 Escalations related tonetwork, devices, applications for UP branches

· Providing the ERP application support to end users across the branches

· Responsible for implementation of new policies at all the branches

· Ensuring the data backup for the business users

· Asset Management

· Leading a team of 10+ engineers in SDL Region

Vendor Management