SAUD KHAN
Travel Consultant
Mumbai
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Travel Excecutive
Benzy Tours and Travels
Mumbai
02.2023 - Current
- Managed international and domestic ticketing services for both marine and non-marine passengers, ensuring seamless travel experiences
- Expertise in three Computer Reservation Systems (CRS): Amadeus, Sabre, and Galileo, proficiently navigating each system to efficiently book flights, accommodations, and other travel arrangements
- Handled reissue and refund requests in accordance with airline policies and industry standards, ensuring timely and accurate processing
- Stayed updated on industry trends, airline regulations, and changes in policies to provide informed guidance and exceptional service to clients.
Sr. Associate Ops
WNS Global Services Pvt Ltd
Mumbai
05.2019 - 02.2022
- Report Preparation: Prepared daily and monthly reports, providing comprehensive updates on team performance and operations
- Issue Resolution: Coordinated with senior management to address and resolve issues, ensuring smooth operations
- Attendance Management: Maintained attendance records of agents, ensuring adherence to schedules and timely completion of tasks
- Client Service: Contributed to maintaining the company’s exceptional client service rating through diligent work and commitment to customer satisfaction
Education
IATA Certification - undefined
IITC Nariman Point
MumbaiHIgher Secondary Certification - undefined
Maharashtra Board
MumbaiSecondary School Certification - undefined
Mumbai Board
MumbaiSkills
Customer Service
Timeline
Travel Excecutive
Benzy Tours and Travels
02.2023 - Current
Sr. Associate Ops
WNS Global Services Pvt Ltd
05.2019 - 02.2022
IATA Certification - undefined
IITC Nariman Point
HIgher Secondary Certification - undefined
Maharashtra Board
Secondary School Certification - undefined
Mumbai Board
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