Ravi Kumar DC Gowda
Bangalore
Summary
Billing Specialist adept at collecting, posting and managing account payments. Independently handles client requests, billing needs and administrative functions. Reviews contracts and other documents to issue accurate invoices.
Overview
13
13
years of professional experience
Work History
SAP Billing Excecutive
Emami Ltd
Bangalore
02.2018 - Current
- Developed and maintained billing system procedures to ensure accuracy of invoices.
- Created and managed customer accounts, including pricing and payment terms.
- Processed customer payments and generated monthly statements.
- Assisted with month-end closing activities, including account reconciliations.
- Resolved customer inquiries regarding billing discrepancies.
- Maintained up-to-date records of all billing activities in an organized manner.
- Provided support during internal and external audits related to billing processes.
- Coordinated with collections department to resolve overdue payments promptly.
- Participated in meetings with other departments to discuss changes in policies affecting the billing process.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Processed and sent invoices, adjustments and credit memos to customers.
Assistant Sale's Coordinator
Emami Ltd
Bangalore
05.2016 - 01.2018
- Assisted sales representatives with customer inquiries and orders.
- Created reports for tracking sales performance.
- Developed promotional materials to support the sales team.
- Maintained accurate records of all sales transactions.
- Provided administrative support to the sales team, including scheduling appointments and organizing travel arrangements.
- Performed data entry of customer information into database systems.
- Prepared monthly reports on sales activity levels, customer feedback, and revenue forecasts.
- Managed relationships with existing customers to ensure satisfaction with products and services provided by the organization.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Customer Service Associate and Supervisor
Food world super market
Bangalore
05.2011 - 03.2016
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained an organized system for tracking customer interactions and feedback.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
- Maintained knowledge of current sales promotions and new product releases.
- Compiled daily sales reports for management review.
Education
Bachelor of Commerce - Accounts
Government Primary School
Mandya 10.2019
Skills
- Invoice Processing
- Knowledge about Ms Excel
- Claims Processing
- Payment Posting
- Coding Proficiency
- Collections
- Audit Procedures
- Relationship Building
- Customer Service
- Operational Reporting
- Work Planning
- Sales Support
Languages
Kannada, English, Hindi
Beginner
A1
Timeline
SAP Billing Excecutive
Emami Ltd
02.2018 - Current
Assistant Sale's Coordinator
Emami Ltd
05.2016 - 01.2018
Customer Service Associate and Supervisor
Food world super market
05.2011 - 03.2016
Bachelor of Commerce - Accounts
Government Primary School
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