Saud Salim Patka
C-201,Ismail manzil,Versova Andheri west,Mumbai
Summary
Committed to professionalism, highly organized, work under strict deadline schedules with attention to detail; have excellent written and verbal communication skills. Ability to work logically and methodically to define processes and implement methods to resolve issues and queries related to different services offered by the company by using the resources to the level best to give appropriate outputs to the organization
Overview
26
26
years of professional experience
Work History
Operation Team Leader
FedEx Express TSCS (India) Pvt Ltd)
Mumbai
07.2005 - 09.2025
- Responsible for the overall supervision and performance of Mumbai Ground Operations.
- Vendor management for manpower, transportation, and services for Mumbai.
- Study different processes, drive standardization, and eliminate non-value-added activities.
- Work towards cost-cutting initiatives to systematically reduce costs.
- Key accounts management: brick walling of the key accounts for customer retention.
- Responsible for Associate Service Partners (ASP) load acceptance over the counter.
- Remote trainer.
- Ensuring employee engagement initiatives are implemented.
- Responsible for overall supervision and performance for the first mile and the last mile.
- Setting up infrastructure for the first mile and the last mile route.
- Reviewed efficiency and consistency of operations to determine necessary changes and improve operations.
- Remotely handling delivery partner operations for Mumbai, Gujarat, Madhya Pradesh, Chhattisgarh, and Goa.
- Building up a highly motivated workforce for the delivery teams, with support from the HR and L&D team.
- Ensure enough bandwidth in the citywide delivery team for peak-time delivery management.
- Coordinate with Finance, Customer Service, Fulfillment Center, and P&E teams on matters related to city operations.
- Continuously improve the delivery process, and attain a sustained level of delivery performance standards.
- Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
- Achieved 11-time FedEx Bravo Zulu for outstanding performance and support.
Assistance Manager - Domestic Dept
Prakash Airfreight Pvt Ltd
Mumbai
09.1999 - 07.2005
- Accountable for overall branch operations, as per operational standards.
- Responsible for both inbound and outbound connections.
- Responsible for timely load connection.
- Handling all over Mumbai branches Reimbursement on delivery and pick-up cash handling and deposit in bank.
Education
Some College (No Degree) - Higher Secondary Certificate
National Open School New Delhi
MumbaiSkills
- Managing People
- Quality Control
- Analytical Thinking
- Leadership and Teamwork
- Customer Oriented
- Complex problem solving
Languages
- English
- Hindi
- Gujarati
- Marathi
Accomplishments
- Received 11 Bravo Zulu Award for improvising the operation process.
Timeline
Operation Team Leader
FedEx Express TSCS (India) Pvt Ltd)
07.2005 - 09.2025
Assistance Manager - Domestic Dept
Prakash Airfreight Pvt Ltd
09.1999 - 07.2005
Some College (No Degree) - Higher Secondary Certificate
National Open School New Delhi