Summary
Overview
Work History
Education
Certification
Timeline
Work Preference
Interests
Generic

SAUJANYA A

Summary

Experienced Senior Associate with demonstrated process management and operational reporting skills. Facilitate effective coordination and communication with associates and leadership with 9+ years of experience

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Business Operations Analyst

EY
Bengaluru
8 2018 - Current
  • Led initiatives to assess and improve ITIL processes, enhancing efficiency and service quality
  • Performed incident management and effective ticket resolution achieving customer satisfaction.
  • Streamlined financial forecasting processes, increasing accuracy and reducing time spent on analysis.
  • Managed release cycle including risk assessment, roll back plan and post release evaluation improving release experience and customer experience.
  • Delivered a internal accelerator for operations process using design thinking framework.
  • Collaborated with cross-functional teams to ensure optimal distribution of resources across various projects.
  • Contributed significantly to achieving business objectives by effectively managing available assets and inventory levels.
  • Conducted regular service reviews with key stakeholders to identify areas for improvement and align IT services with business needs.
  • Analysed automated weekly and monthly reports to provide stakeholders with an overview of ticket status, compliance and queue health.

Team Lead

Ruptub Solutions Pvt ltd
12.2015 - 08.2018
  • Identified operational issues, devised goals and plans to address them.
  • Involved in developing strategies and create objective plans to improve the efficiency.
  • Created user manuals of workflow process of the project and proposed categories of.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Business Associate

IMMA Web
07.2015 - 11.2015
  • Worked on establishing connect and setting up the objectives, goals with the service provider.
  • Provided sales and marketing support through knowledge of targeted marketing and strategic sales.
  • Networked among local business and community organizations to develop leads and generate business for the new household category launch for Bangalore city.

Executive-Seller Onboarding

Flipkart
10.2014 - 06.2015
  • Established clear and competitive goals, growth roadmaps and strategic business plans with the Seller.
  • Revise the workflow and procedures to remove the bottlenecks to assist each seller to adapt to new methods in turning the seller live
  • Enabled revenue generation by pursuing partnerships, sourcing and capitalizing on market opportunities.

Education

Bachelor of Engineering - Information Science

MIT, Mysuru

Certification

  • ITIL V4

  • Advanced Excel

  • Agile EY bronze badge

  • Power BI certified

Timeline

Team Lead

Ruptub Solutions Pvt ltd
12.2015 - 08.2018

Business Associate

IMMA Web
07.2015 - 11.2015

Executive-Seller Onboarding

Flipkart
10.2014 - 06.2015

Bachelor of Engineering - Information Science

MIT, Mysuru

Senior Business Operations Analyst

EY
8 2018 - Current

Work Preference

Work Type

Full Time

Location Preference

Hybrid

Important To Me

Work-life balanceCompany CulturePersonal development programsHealthcare benefits

Interests

Painting

Similar Profiles

CREATE PROFILE
SAUJANYA A