Summary
Overview
Work History
Education
Skills
Timeline
Generic

Saujanya S A

Bengaluru

Summary

Result-driven quality specialist with seven years of experience in project management, quality improvement and risk management. Proven ability to deliver complex projects within agile frameworks, and maintain strong stakeholder relationships.

Overview

7
7
years of professional experience

Work History

Quality Specialist I

Amazon
Bengaluru
04.2022 - Current
  • Analyzed data and metrics to identify trends, patterns, and areas of improvement, enhancing operational efficiency.
  • Identified root causes of quality issues and non-compliance incidents, implementing corrective actions to mitigate future occurrences.
  • Collaborated with cross-functional teams to develop and implement quality improvement initiatives and projects.
  • Collaborated on multiple projects with stakeholders to enhance quality, resulting in a 10% improvement.
  • Collaborated with Seller Partner Experience team on projects addressing SOP gaps, tool issues, and seller help page enhancements, resulting in a 1.75% increase in seller satisfaction.
  • Established quality check for the seller escalations team.
  • Contributed to various initiatives targeting the accomplishment of Operational objectives.

Quality Analyst

Amazon
Bengaluru
04.2020 - 04.2022
  • Conducted regular audits to ensure adherence to established standards and procedures within the compliance operations.
  • Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
  • Participated in calibration sessions with stakeholders to promote consistent alignment on policies and processes.
  • Maintained accurate and up-to-date documentation of quality report.

Price Parity Specialist

Swiggy
Bengaluru
11.2018 - 04.2020
  • Ensured all the tasks are carried out as per properly laid out SOP within the stipulated timelines along with control of all Service Level Agreement (SLA) of deliverables
  • Cross-checked and updated catalogs in the website and app according to requirements.
  • Online quality check of all restaurant items to ensure there is no catalogue related issues with respect to category.
  • Acted as SPOC for all catalogue and price related escalations for external and internal stakeholders. Started and managed offline and vendor on-call team of 12 people.
  • Implemented and managed changes and interventions and regular process improvement to ensure everything is on track.
  • Supported vendor and Swiggy stores team at the time of launch.

Process Associate

Amazon
Bengaluru
08.2017 - 11.2018
  • Monitored Amazon’s competitors to provide the best prices for Amazon products.
  • The process includes auditing the operations team and system outputs, suggesting and implementing process improvements, and identifying emerging process performance trends.
  • Interacting with the business, automation, and technical teams to help drive operational and system improvements.
  • Was part of a 9-member team, which played a vital role in the launch of Amazon Turkey.

Education

Bachelor of Engineering - Electrical Engineering

Dr. Ambedkar Institute Of Technology
Bengaluru
08-2017

Skills

  • Process Improvement
  • Quality Improvement
  • Project Management
  • Data Analysis Skills
  • Managing Operations and Efficiency
  • Risk Identification

Timeline

Quality Specialist I

Amazon
04.2022 - Current

Quality Analyst

Amazon
04.2020 - 04.2022

Price Parity Specialist

Swiggy
11.2018 - 04.2020

Process Associate

Amazon
08.2017 - 11.2018

Bachelor of Engineering - Electrical Engineering

Dr. Ambedkar Institute Of Technology

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Saujanya S A