Saumya Dubey
Delhi
Summary
Dynamic leader with a proven track record at Magnon Eg+ (Google OnSite), enhancing linguistic quality and leading high-impact projects. Excelled in client management and cross-functional collaboration, driving team excellence and innovation in AI language models. Skilled in data analysis and fostering team development, consistently achieving client satisfaction and project success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Language Lead – Hindi Review Team
Magnon Eg+ (Google OnSite)
Delhi
06.2019 - Current
- Client Management Support: Collaborate closely with the Language Lead to manage client expectations, deliverables, and quality standards for Google products.
- Responsible for maintaining high content quality standards, identifying and resolving misalignment, and providing crucial product and project content training to large teams and vendor partners.
- Act as a liaison between the client and the larger team to ensure seamless communication and project alignment.
- Team Leadership: Oversee and manage a team of linguists and language specialists, providing guidance, training, and performance feedback to ensure high-quality output.
- Foster a collaborative and supportive team environment.
- Linguistic Quality Assurance: Lead efforts to maintain and enhance the linguistic quality of Hindi content across Google platforms.
- Implement robust review processes and quality checks to ensure consistency, accuracy, and cultural relevance.
- Style Guide and Glossary Development: Develop comprehensive style guides and glossaries tailored to client needs, ensuring uniformity and clarity across all content.
- Regularly update and refine these resources based on client feedback and evolving language trends.
- User Studies Analysis: Conduct in-depth reviews of user studies to gather insights on language usage, user preferences, and pain points.
- Utilize findings to inform content strategies and improvements, enhancing user experience and engagement.
- Project Management: Spearhead high-visibility projects such as Google Maps, coordinating cross-functional teams, and ensuring timely delivery of project milestones.
- Manage project workflows, timelines, and resource allocation to optimize efficiency and output.
- AI-driven Language Model Improvements: Collaborate with AI and engineering teams to contribute to the development and refinement of language models, enhancing the accuracy and effectiveness of language services.
- Promotions and Achievements: Promoted from Linguist to Assistant Language Lead within three years, reflecting exceptional performance, leadership, and contributions to the team and client success.
Manager, Content Operations
UC Browser (Tata Consultancy Services)
05.2017 - 05.2019
- Homepage Management: Spearheaded the curation and management of the UC Browser homepage, ensuring timely updates with relevant, engaging, and high-quality content.
- Collaborated with cross-functional teams to align homepage content with user preferences, and business objectives.
- Content Operations Leadership: Led the Hindi content team, overseeing the entire content lifecycle from ideation to publication.
- Comment Section Development: Played a key role in developing and enhancing the comment section feature, focusing on user engagement and moderation.
- Worked closely with the development team to ensure a seamless user experience, incorporating user feedback, and best practices in content moderation.
- Quality Assurance: Established and enforced content guidelines to maintain consistency and quality across all published materials.
- Conducted regular reviews and audits to ensure adherence to these standards.
- Analytics and Performance Tracking: Utilized analytics tools to monitor content performance, user engagement, and traffic metrics.
- Leveraged insights to refine content strategies and drive higher user retention and satisfaction
- Cross-functional Collaboration: Coordinated with marketing, product, and development teams to align content initiatives with broader company goals
- Fostered a collaborative environment to ensure cohesive execution of content strategies
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed business performance data and forecasted business results for upper management.
Trainee
ABP News Network
05.2016 - 04.2017
- Output Team Contribution: Played a crucial role in the output team for the popular news program '24 Ghante 24 Reporter.' Managed the end-to-end process of news production, including story selection, script editing, and coordinating with field reporters to ensure timely and accurate news delivery
- Ghanti Bajao - Show Launch Team: Integral part of the team that launched 'Ghanti Bajao,' a show focused on social issues and public grievances
- Contributed to the conceptualization, content creation, and execution of the show, helping to establish its unique voice and audience appeal
- Reporting and Field Experience: During the training period, gained hands-on experience in reporting by covering local events, conducting interviews, and producing on-ground news stories
- Developed strong reporting skills and an understanding of field journalism
- Assignment Desk Engagement: Worked with the assignment desk to plan daily news coverage, coordinate with reporters, and manage real-time updates
- Assisted in assigning stories and managing the newsroom's flow of information
- ABP Digital Desk Experience: Collaborated with the digital team to produce content for ABP's online platform, gaining exposure to digital journalism and content creation for web audiences
- Contributed to the adaptation of television news for digital formats
- Content Creation and Coordination: Coordinated with various departments to ensure a cohesive and comprehensive news broadcast
- Managed content to meet the dynamic demands of a 24-hour news cycle, ensuring accuracy and relevance
Monitoring Assistant
India TV
06.2015 - 05.2016
- Supported the breaking news team by monitoring and verifying real-time news updates
- Contributed to the rapid dissemination of accurate news content during high-pressure situations
Education
PG Diploma - Hindi Journalism
Indian Institute of Mass Communication
New Delhi04-2015
Bachelor of Arts - BA (Hons.) in Political Science
Sri Venkateswara College
Delhi, India06-2014
Skills
- Client Management
- Data Analysis
- Team collaboration
- Presentation creation
- Time management
- Attention to detail
- Team leadership and development
- Linguistic Quality Assurance
- Style Guide and Glossary Development
- User Study Analysis and Review
- AI-driven language model contributions
- Project Management
- Cross-functional Collaboration
- Strong analytical and problem-solving skills
- Project coordination
- Project Support
- Decision-making
- Meeting coordination
- Positive and professional
Additional Qualifications
Visharad in Hindustani Classical Music
Affiliations
- Vishaarad in Hindustani Classical Music
- Active member of Center for Women in Sri Venkateswara College
Accomplishments
- Magnonknight of the month - June'24
Certification
- Digital Marketing and Analytics, ISB (Online)
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Assistant Language Lead – Hindi Review Team
Magnon Eg+ (Google OnSite)
06.2019 - Current
Manager, Content Operations
UC Browser (Tata Consultancy Services)
05.2017 - 05.2019
Trainee
ABP News Network
05.2016 - 04.2017
Monitoring Assistant
India TV
06.2015 - 05.2016
PG Diploma - Hindi Journalism
Indian Institute of Mass Communication
Bachelor of Arts - BA (Hons.) in Political Science
Sri Venkateswara College
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