SAUMYA PANDEY
PRAYAGRAJ
Summary
Customer-focused professional with expertise in candidate communication, query handling, and relationship management. Delivers exceptional service through strong verbal and written communication skills, understanding customer needs, and resolving queries. Utilises CRM platforms to maintain accurate records and ensure effective coordination with internal teams.
Overview
8
8
years of professional experience
Work History
Customer Support / Client Coordination Associate
WhiteSlips Global Services
02.2026 - Current
- Communicate with candidates and clients to understand requirements, answer queries, and provide timely updates.
- Followed up via phone, email, and other channels to address requests promptly.
- Coordinate with internal teams to resolve queries and ensure smooth service delivery.
- Built positive relationships through professional communication and timely follow-ups.
- Tracked open requests and ensured closure through follow-ups, escalating issues as necessary.
- Maintain accurate customer and candidate information in internal systems and CRM platforms.
Customer Support / Customer Experience Associate
Physics Wallah Limited
04.2025 - 12.2025
- Maintained a positive customer experience through clear communication, active listening, and timely responses.
- Facilitated customer and candidate interactions, identified concerns, and delivered tailored information or assistance.
- Responded to queries related to services, processes, schedules, and next steps in a professional manner.
- Collaborated with internal teams to resolve customer concerns, ensuring efficient and effective solutions.
- Conducted regular follow-ups to confirm timely completion of customer requirements.
Customer Support / Customer Relationship Associate
Think & Learn Pvt. Ltd. (BYJU'S)
05.2022 - 07.2023
- Engaged with customers and prospective customers to identify needs and deliver tailored information.
- Resolved customer questions and concerns by coordinating with relevant teams for effective solutions.
- Conducted follow-up calls and ensured consistent communication throughout customer journey.
- Built professional relationships through empathetic communication and consistent service follow-up.
- Maintained customer information and interaction details using internal systems and databases.
Customer Support / Coordination Associate
Patanjali Research Institute
09.2021 - 03.2022
- Resolved customer queries by offering precise information and support through follow-ups, scheduling, and coordination.
- Supported smooth resolution of customer requests by coordinating with internal teams.
- Engaged with customers and stakeholders to clarify requirements and deliver prompt assistance.
- Maintained accurate records and communicated information clearly to enhance customer understanding.
Student Support & Academic Coordinator
MIIT Coaching
08.2018 - 03.2019
- Addressed student queries and concerns, delivering tailored support to enhance academic experience.
- Facilitated regular communication with students and parents about academic requirements and progress to ensure alignment and understanding.
- Cultivated strong relationships with students through patient, empathetic communication, fostering a supportive learning environment.
- Resolved routine concerns through active listening, clear explanations, and timely follow-up.
Education
M.Sc. - Botany
Ewing Christian College
Prayagraj, UP01-2018
B.Sc. - Botany and Chemistry
Ewing Christian College
Prayagraj, UP01-2015
PCB Senior Secondary -
Bal Bharti School and College
Prayagraj, UP01-2012
High School -
Bal Bharti School
Prayagraj, UP01-2010
Skills
- Customer Query Handling & Resolution
- Inbound / Outbound Customer Communication
- Customer Follow-up & Relationship Management
- Complaint Handling & Issue Escalation
- Active Listening & Problem Solving
- Email, Phone & Chat Communication
- CRM Management & Data Updating
- Ticket / Request Coordination
- Team Coordination & Cross-functional Communication
- Customer Experience & Service Quality
- MS Office & Google Workspace
- CRM: Salesforce
- CRM: LeadSquared
- CRM: UxOS
- MS Office and Google Workspace
- CCC – Course on Computer Concepts
Timeline
Customer Support / Client Coordination Associate
WhiteSlips Global Services
02.2026 - Current
Customer Support / Customer Experience Associate
Physics Wallah Limited
04.2025 - 12.2025
Customer Support / Customer Relationship Associate
Think & Learn Pvt. Ltd. (BYJU'S)
05.2022 - 07.2023
Customer Support / Coordination Associate
Patanjali Research Institute
09.2021 - 03.2022
Student Support & Academic Coordinator
MIIT Coaching
08.2018 - 03.2019
M.Sc. - Botany
Ewing Christian College
B.Sc. - Botany and Chemistry
Ewing Christian College
PCB Senior Secondary -
Bal Bharti School and College
High School -
Bal Bharti School