Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Projects
Languages
Other Areas Of Interest And Achievements
Accomplishments
Timeline
Generic
Saumyaa Sinha

Saumyaa Sinha

Bangalore

Summary

Dynamic Program Manager at Amazon with a proven track record in project management and data analysis. Spearheaded initiatives that delivered $11.2M in savings and enhanced customer experience. Expert in catalog optimization and cross-functional collaboration, driving impactful solutions that exceed expectations and improve vendor satisfaction. Results-driven Program Manager known for high productivity and efficient task completion. Skilled in strategic planning, risk management, and stakeholder communication. Excel at using leadership, problem-solving, and adaptability to deliver projects on time and meet objectives. Bring focus on continuous improvement and team collaboration to drive success in complex environments.

Overview

4
4
years of professional experience

Work History

Program Manager

Amazon
Bangalore
04.2025 - Current

Returns Experience Optimization Product

Led the development and launch of a returns reduction solution targeting $8.6M in cost savings across multiple product categories. Analyzed return patterns from top 50 vendors (40% of market share), identifying that 70% of issues stemmed from sizing problems. Designed and executed a targeted pilot across UK, DE, and US marketplaces, implementing Size Chart and Size-Related Attribute improvements. Program exceeded targets by 30%, delivering $11.2M in savings and improving vendor satisfaction by 6%. Successfully secured expansion approval across EU, NA, AU, and JP marketplaces with 12 headcount investment for 2025.

Product Catalog Enhancement Platform

Spearheaded the transformation of catalog management systems to address size and fit discrepancies across 4.9M products. Identified critical bottlenecks through analysis of 50K customer feedback points and implemented a scalable solution that increased processing capacity from 10K to 600K products weekly. Managed technical dependencies while working with cross-functional teams, maintaining 100% quality standards. Solution delivered additional $2M in annual savings while establishing a framework for future catalog enrichment initiatives.

Address Quality & Delivery Experience Product

Owned the development of address validation solutions targeting $29.5M in delivery improvement opportunities. Led comprehensive analysis of 15.4M shipments, identifying four primary root causes impacting customer experience. Designed and secured approval for new technical solutions including Inline Address Suggestion (AISS) Service, currently being tested in US markets. Successfully established formal ownership with implementation teams for 60% of identified solutions, exceeding target by 10%.

Impact Measurement Framework

Developed comprehensive methodology transformation for measuring business impact across 10+ marketplaces. Created end-to-end validation logic and measurement specifications accounting for regional variations. Solution uncovered $47M in previously unrecognized impact across 12 blocked projects and established $28M in annual impact from ongoing operations. Successfully presented methodology transformation to senior leadership, securing support through data-driven narratives.

Catalog Manager, Retail Business Services

Amazon India
Bangalore
09.2022 - 03.2024
  • Worked as Catalog Manager, handling UK, Germany and France catalog.
  • Primarily involved in yearly operational planning, goals projection, and headcount allocation.
  • Handled a team of 23 associates responsible for increasing customer and vendor experience through proactively enhancing catalog quality.
  • Responsibilities include people management, data handling, and utilizing lean tools such as RCA, Kaizen, etc. to attain team efficiency.
  • Managed product catalog updates and ensured accurate item descriptions.
  • Analyzed customer feedback to inform catalog adjustments and improvements.
  • Analyzed current catalogs for accuracy and completeness of data before distributing to customers.

Manager 1, Operations

Amazon
Bangalore
07.2021 - 08.2022
  • Worked toward various quality and productivity improvement plans at Amazon's Receive Center, and independently handled the ICQA and Inbound department.
  • The project included data-driven quality defects analysis, people management and training, standardizing processes, and connecting with stakeholders across India to minimize defects.

Intern

HAL
  • Observation of Adour 871 Overhaul Engine's 11 Modules, functions in Sheet Metal Shop, Gear Section, Blade shop, Standards Room, Process Shop and CNC Shop.
  • Understood control mechanism in the Overhaul Non-destructive Testing.
  • Identification of different Engines such as- Dart, Adour 811, Jaguar, Orphehs, Garret and Shakti.
  • Observed design process at the Programming Cell and understood Engine Testing at Test Beds.

Powertrain Engineer

VIT University
  • Powertrain Engineer at Team Uttejit that makes hybrid vehicles, have learned/achieved Mount Analysis, Structure Assembly, Carbon Fiber Coating on structure and Team Management.

Content Creator

Supermark Agency
  • Worked at Supermark Agency for various clients such as Naukri.com, Quickshift, Mintlogix, Meru Cabs.
  • Worked for Carolina Kitchens and Global Genesis for generating website content for product description.

Education

B.Tech - Mechanical Engineering

Vellore Institute of Technology
Vellore

12th - CBSE

R.N Podar
Mumbai

Skills

  • Project management
  • Data analysis
  • Catalog optimization
  • Customer experience
  • Process improvement
  • Problem identification
  • Stakeholder engagement
  • Cross-functional collaboration

Hobbies and Interests

  • Reading
  • Book Critiquing
  • Problem Analysis
  • Writing
  • Cooking

Projects

Internship at HAL, Observation of Adour 871 Overhaul Engine's 11 Modules, functions in Sheet Metal Shop, Gear Section, Blade shop, Standards Room, Process Shop and CNC Shop. Understood control mechanism in the Overhaul Non-destructive Testing. Identification of different Engines such as- Dart, Adour 811, Jaguar, Orphehs, Garret and Shakti. Observed design process at the Programming Cell and understood Engine Testing at Test Beds. Research Paper Publication - TURCOMAT Journal, Crash Analysis of the frontal structure of a car using Explicit Dynamics Team Uttejit Formula Student Team Car, Powertrain Engineer at Team Uttejit that makes hybrid vehicles, have learned/achieved Mount Analysis, Structure Assembly, Carbon Fiber Coating on structure and Team Management Alternative Material Analysis for Heat Dissipation of Car Bonnet, Analysis of metals and composites to find the best alternative for crash resistant and heat dissipative material for the bonnet of a car to find a solution to vehicle shutting off due to excess engine heating and lack of heat dissipation

Languages

  • English, Full Professional Proficiency
  • Hindi, Full Professional Proficiency

Other Areas Of Interest And Achievements

  • Co-Founder and Editorial and Management Head, Awaraji, Travel based company providing travel education skill exchange and cultural trade to its users along with the opportunity to connect with others. Content Writer, Magazine Designer, Product Marketer for the Company and also helped in brand pitching to investors
  • Editor-in-Chief for The Hindu Education Plus Club, VIT Vellore, Content Writer
  • Content Creator, Worked at Supermark Agency for various clients such as Naukri.com, Quickshift, Mintlogix, Meru Cabs.

Accomplishments

  • Top Gear Award, Amazon: Top Gear awards are addressed to the L4 and L5 employees who managed to make a difference through their initiatives, are change leaders and champion innovation across their respective groups. Before September 23, the RBS Proactive Operation team was fixing defects with productivity limitations, and received multiple escalations from vendors stating poor content quality and no validation mechanism in place for created content Saumyaa started this project aiming at building a bulk operation workflow to improve task productivity, reduce vendor escalation, and improve VX and CX. We created Aplus content for 247.2K ASINs, resulting in $2.8M iGMS. With process optimization, we improved productivity from an average of 386 ASINs/HC per week to 990 ASINs/HC per week, contributing to 23.41 HC avoidance with OpEx savings of $44.4K
  • Maven Award, Amazon: This award is designed to recognize and reward employees who have gone the extra mile and delivered a world-class performance. They have proved to have outstanding initiatives and have run high-impact projects with measurable outcomes, Saumyaa has displayed great customer obsession and proactiveness in leading multiple projects and programs, she has collaborated with various teams across RBS and retail to establish a new pilot program for customer returns, her strong stakeholder communication skills were evident as she independently coordinated with EU and US stakeholders to align on return reduction goals, she has authored a PRFAQ outlining the vision for the Customer Returns program She launched the pilot program and following were the results: For EU, she drove $9.4K NCRC savings for 2.1K ASIN and for US, $13.9K NCRC savings for 1.06K ASINs. Saumyaa drafted a proposal document for a large-scale scraping automation project to softlines leadership and got their alignment. Post-implementation of the project, the automation processed 17.6 million ASINs

Timeline

Program Manager

Amazon
04.2025 - Current

Catalog Manager, Retail Business Services

Amazon India
09.2022 - 03.2024

Manager 1, Operations

Amazon
07.2021 - 08.2022

Intern

HAL

Powertrain Engineer

VIT University

Content Creator

Supermark Agency

B.Tech - Mechanical Engineering

Vellore Institute of Technology

12th - CBSE

R.N Podar
Saumyaa Sinha